Service Desk Associate Jobs in Spokane, WA (NOW HIRING)

General Purpose: With moderate supervision and working within established procedures, this position provides direct service to library customers. Illustrative Examples of Duties and Responsibilities: Oversees circulation services, determines priorities, and directs and monitors workflow. In the absence of the Operations Assistant, may assist the Operations Supervisor in scheduling staff, assigning tasks and monitoring the work flow of the circulation area in a resource library. Provides service to customers. Issues/renews library cards and updates customer information using the library"s automated system; Performs readers" advising and information services in response to customer inquiries. Instructs customers in the basic use of library equipment and technology, including, but not limited to, logging in and out of public computer and printing stations, accessing library account information and paying fines and fees online, searching the library catalog and placing holds, searching online databases, and using online learning tools. May assist customers in the use of tablets, e-readers, and other personal technology. Receives and processes money for the payment of fines and fees. May perform cash reconciliation as assigned. Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Inspects returned materials for damage. May assess damage charges and complete the customer billing process. Processes and prepares materials for shipment; processes items for holds pickup. Reserves meeting rooms and/or Internet computer stations for customers. May perform storytimes and host library programs, as needed. May serve as Person-In-Charge in the absence of supervisory staff. May use common off-the-shelf products to clean library materials and equipment. May participate in visits to adult care facilities, including preparing materials, checking materials out to customers on the visit, and driving the District van. Performs other related duties as assigned. Minimum Qualifications: Required
~ Associate"s degree
~ Three years customer service experience

Preferred
~ Bachelor"s degree
~ One year customer service experience in a library setting

The District may accept an equivalent combination of education and experience in lieu of the above requirements. Knowledge, Skills and Abilities: Knowledge of: - ~ Library services and resources.
~ Proper cash handling procedures. Skill in: - ~ Use of computer systems and various software programs, including ILS. Ability to: - ~ Communicate effectively with staff and others, both orally and in writing
~ Consistently demonstrate effective customer service behavior(s);
~ Interact in a professional and respectful manner with District staff and the public;
~ Maintain confidentiality of customer information;
~ Establish and maintain effective working relationships in a team environment;
~ Use initiative, problem-solving skills, and sound judgment;
~ Work quickly and accurately; follow directions; meet deadlines. Work Environment/Physical Demands: Work is performed primarily in a library environment while sitting/standing at a desk or counter for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense customer interactions. The noise level is usually moderate. An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or book truck. Special Requirements: • Background & Driver's license record checks required.
• Must have valid driver’s license and required mandatory insurance when operating a privately owned vehicle for business purposes.

• Must be able to travel to various locations to perform work, and/or attend work-related meetings, workshops or conferences.

• May be required to drive a District vehicle to other locations to perform work. Valid driver’s license required when driving District vehicle. $16.35 -