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Service Desk Associate Jobs in Roy, UT (NOW HIRING)

Ashley Global Retail, LLC

Retail Sales Associate

Roy, UT · On-site

$14.25 - $16.50/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

Ashley Global Retail, LLC

Retail Sales Associate

Layton, UT · On-site

$13.75 - $15.75/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

Ashley Global Retail, LLC

Retail Sales Associate

Ogden, UT · On-site

$14.75 - $17/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

Ashley Global Retail, LLC

Retail Sales Associate

Magna, UT · On-site

$14.75 - $16.75/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

Ashley Global Retail, LLC

Retail Sales Associate

Eden, UT · On-site

$14.50 - $16.75/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

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Service Desk Associate information

See Roy, UT salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Roy, UT is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.69 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Roy, UT look for?

The top searched job categories for Service Desk Associate jobs in Roy, UT are:

What cities near Roy, UT are hiring for Service Desk Associate jobs?

Cities near Roy, UT with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Roy, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,214 per year, or $19.3 per hour.

Retail Sales Associate

Ashley Global Retail, LLC

Syracuse, UT • On-site

$14 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

We Don't Follow Trends, We Create Them.

Make some serious Cash!

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, youre the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashleys products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment.

What Youll Do:

  • Thrives in an environment that rewards for delivering world-class service and delighting our guests.
  • Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
  • Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
  • Address customer concerns independently whenever possible
  • Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
  • Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
  • Meet and exceed sales goals, align to KPIs and performance standards
  • Complete any additional tasks as assigned by management

What You Bring:

  • Legally authorized to work in the US.
  • At least 18 years old
  • Ability to lift, tug, and pull 25 IBS with or without accommodation.
  • High school diploma or equivalent, preferred
  • 1 year customer service and/or sales experience, preferred
  • Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
  • Conveys information in a way that inspires action
  • Gets excited by developing and sharing fresh ideas
  • Ability to work flexible hours, including weekends and holidays
  • Communicates information in a motivating manner that prompts action
  • Flourishes in an environment that values exceptional service and customer satisfaction
  • Maintain reliable attendance

Whats In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individuals skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility

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