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Service Desk Associate Jobs in Rothschild, WI (NOW HIRING)

Marathon Electric

Field Service Technician

Wausau, WI · On-site

... desk. This is a highly independent, hands-on position supporting customers in the field with ... Willingness and ability to travel extensively- up to 100% An Associate degree or technical ...

Weg

Field Service Technician

Wausau, WI · On-site

... desk. This is a highly independent, hands-on position supporting customers in the field with ... Willingness and ability to travel extensively- up to 100% An Associate degree or technical ...

Home Depot

Cashier

Wausau, WI · On-site

$12.50 - $17.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Wausau, WI · On-site

$12.50 - $17.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Camping World Holdings, Inc.

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Maintenance Technician

Berlin, NJ · On-site

$22.55 - $53.71/hr

Camping World is seeking a Service Technician (Flat-Rate) for our growing team. We are ideally ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rothschild, WI

Service Desk Associate information

See Rothschild, WI salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Rothschild, WI is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.70 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Rothschild, WI are hiring for Service Desk Associate jobs?

Cities near Rothschild, WI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rothschild, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,033 per year, or $20.2 per hour.

Operations Systems Technician

CoVantage Credit Union

Wausau, WI • On-site

Full-time

Retirement, PTO

Posted 8 days ago

CoVantage Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Are you a tech‑savvy problem solver who loves keeping critical systems running at peak performance? As an Operations Systems Technician, you’ll be at the heart of our technology operations—supporting core banking systems, automating processes, resolving issues, and ensuring our business systems are secure, reliable, and always available. In this hands‑on role, you’ll work with Windows‑based systems and the Symitar Episys core platform, manage automated job scheduling, support system upgrades, troubleshoot issues, and collaborate with teams across the credit union. Your work directly supports our employees and members—making a real difference every day.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

  • Manage user access across core systems and business applications, including onboarding, role changes, and terminations
  •  Maintain security permissions and access controls to support regulatory compliance and data protectio
  •  
    Support the operation and maintenance of member-facing technologies, including ATMs, ITMs, and coin machines
     
  • Coordinate equipment deployments, upgrades, replacements, and inventory tracking
  • Take ownership of assigned incidents and requests through resolution or appropriate escalation
  • Troubleshoot hardware, software, and system issues while providing Service Desk support as needed

Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and relevant experience will be considered
  • Experience in information technology, systems support, technical support, or a related field is preferred; entry-level candidates with relevant education or technical aptitude are encouraged to apply
  • Working knowledge of Microsoft Office applications and Windows operating systems, with the ability to learn new technologies and business systems quickly
  • Strong troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and work accurately under pressure
  • Excellent verbal and written communication skills with the ability to provide professional support to employees, vendors, and internal business partners

Depending on qualifications and experience of applicants, CoVantage may elect to modify this position, including title and/or pay without reposting the opportunity. 

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