ZipRecruiter

Log In

1

Service Desk Associate Jobs in Milwaukee, WI (NOW HIRING)

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Xperience Fitness

Front Desk

Oak Creek, WI · On-site

$13.25 - $17.25/hr

Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...

Xperience Fitness

Front Desk

Oak Creek, WI

$13.25 - $17.25/hr

Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...

previous page

Showing results 41-60

All JobsService Desk Associate JobsService Desk Associate Jobs in Milwaukee, WI

Service Desk Associate information

See Milwaukee, WI salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Milwaukee, WI is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $23.46 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Milwaukee, WI?

The most popular types of Service Desk jobs in Milwaukee, WI are:

What are popular job titles related to Service Desk Associate jobs in Milwaukee, WI?

For Service Desk Associate jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Milwaukee, WI look for?

The top searched job categories for Service Desk Associate jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Service Desk Associate jobs?

Cities near Milwaukee, WI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,540 per year, or $20 per hour.

IT Service Operations Supervisor

Milwaukee County Department of Human Resources

Milwaukee, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.
Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.
Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.
We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Closing Date: August 31st, 2026 or upon the receipt of the first 50 application submissions.
IT Service Operations Supervisor
IMSD
Full-Time, Salary/Hourly
Salary Range: $79,268.80 - $90,000
JOB SUMMARY: We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high-performing IT support team in a hybrid work environment. This role liaises with stakeholders of all levels, drives operational excellence and aligns work with departmental goals and strategy. Reporting to the Service Operations Manager, this role is responsible for supervising a team of Service Desk and End User Compute level 1 and 2 professionals while ensuring exceptional customer service, operational efficiency, SLA compliance, and continuous process improvement.
The ideal candidate combines strong technical expertise with proven leadership capabilities and a customer-focused mindset. This individual will oversee service desk operations, manage escalations, drive reporting and metrics, and support ITIL-aligned service management practices across the organization.
JOB DUTIES:
Team Leadership & Operations
  • Supervise, mentor, and develop a team of Service Desk and End User Compute technicians in a hybrid support environment
  • Manage day-to-day service desk operations, including call center activities and end-user support delivery
  • Conduct coaching, performance management, scheduling, and workload balancing
  • Foster a culture of accountability, collaboration, customer service, and continuous improvement
  • Participate in hiring, onboarding, and training new team members

Service Delivery and SLA Management
  • Monitor and ensure compliance with SLAs, KPIs, and operational metrics
  • Drive service quality improvements through trend analysis, reporting, and process optimization
  • Manage ticket queues, escalations, and incident resolution activities using service management tools
  • Generate operational and performance reports and dashboards for leadership review
  • Ensure timely communication and follow-up with end users and stakeholders

Technical Support & Escalation Management
  • Provide technical guidance and escalation support for complex incidents and requests
  • Support enterprise technologies and end-user environments including Windows operating systems, Microsoft 365, Active Directory/Azure AD/Entra ID, networking fundamentals, mobile device support, Cybersecurity best practices
  • Coordinate with infrastructure, security, and application teams for issue resolution
  • Support ITIL-based incident, request, problem, and change management processes
  • Level-3 technical support for end user computing, Active Directory and related areas
  • Development and implementation of service catalog requests

Process Improvement & Governance
  • Identify opportunities to improve workflows, documentation, knowledge management, and customer experience
  • Promote adoption of ITIL 4 best practices and service management standards
  • Maintain and improve operational procedures and knowledge base articles
  • Assist with audits, compliance initiatives, and operational reviews as needed

MINIMUM QUALIFICATIONS:
  • Current Resident of Wisconsin
  • Associate's Degree or higher (equivalent experience will be considered)
  • Valid WI Driver's License and must be maintained throughout employment
  • At least three (3) years of experience in Information Technology (IT) Support Services.
  • At least One (1) year of experience leading or supervising an IT Service Desk or technical support team
  • Experience managing support operations call center or enterprise IT environment
  • Proven experience with enterprise communications, SLA Management, reporting, and operational metrics
  • Hands-on experience with ServiceNow and/or ServiceDesk Plus, Windows environments, Microsoft 365, Active Directory/Azure AD/Entra ID, Mobile device management, Networking fundamentals
  • Experience supporting ITIL-based service delivery environments
  • Ability to lift, carry, push, and pull up to 30lbs regularly.

PREFERRED QUALIFICATIONS:
  • Professional certifications in operations or service management ( Examples PMP, Lean Six Sigma)
  • Service Management or Help Desk Institute Certification
  • Experience with process improvement initiatives and service optimization
  • Strong troubleshooting and escalation management skills
  • Experience supporting hybrid and distributed workforces
  • Application development experience

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong leadership and team development skills
  • Excellent customer service and communication skills
  • Analytical mindset with strong reporting and problem-solving skills
  • Ability to manage competing priorities in a fast-paced environment
  • Strong organizational and documentation skills
  • Collaborative approach with cross-functional teams
  • Proven experience in IT service and operational management roles.
  • Strong understanding of operational frameworks, process optimization, and performance management.
  • Proficiency in using data analytics tools and systems to inform decision-making.
  • Passion for delivering robust operational IT Services through people and technology
  • Evolve service delivery by leading multi-disciplinary teams.
  • Experience in ensuring the service team is focused and in explaining IT issues to stakeholders of all knowledge levels and seniority.
  • The ability to prioritize and direct resolver groups during incident/problem resolution
  • Experience in direct and matrix management.
  • Experienced in the IT Change and Governance processes
  • Ability to communicate compellingly with all levels of management and across all functional areas - both written and oral.
  • Fluent in IT Services frameworks - ITIL Foundation
  • Strong leadership and interpersonal skills, capable of motivating and developing teams.
  • Exceptional organizational skills
  • Excellent people skills
  • Excellent customer and executive-level verbal and written communication skills
  • The ability to work under pressure
  • Ability to motivate and hold staff accountable
  • Self-motivated - must show passion for providing quality services

Note: This Original Examination is open to current residents of the state of Wisconsin. The selection process will be job-related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.
Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Apply