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Service Desk Associate Jobs in Ironton, OH (NOW HIRING)

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$6

$15

$29

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Ironton, OH is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $18.70 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Ironton, OH are hiring for Service Desk Associate jobs?

Cities near Ironton, OH with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ironton, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,144 per year, or $15.9 per hour.

Financial Representative

Western & Southern Life

Russell, KY • On-site

Other

Re-posted 5 days ago

Job description

Organization : Name
ASHLAND KY
Default: Location : City
RUSSELL
Overview
The purpose of the Financial Representative is to meet the needs of middle-income clients by educating them on risk protection, financial security, and wealth creation; analyzing needs; and recommending and selling the corresponding financial solutions. A Financial Representative must educate their clients, assess their clients' needs, and sell financial solutions in an ethical and client-focused manner, always selling the right way and for the right reasons.
Responsibilities
  • Identifies market(s) and develops appropriate marketing plan to sell insurance and investment solutions.
  • Travels throughout market(s) to prospect and network for middle-market clients by identification of potential qualified clients and making initial contacts.
  • Contacts and secures in-person appointments with prospective and existing clients for the purpose of sales, conservation, and service.
  • Adequately prepares for and conducts all appointments using Western & Southern Life consultative practices and processes.
  • Effectively sells insurance and investment solutions.
  • Effectively plans for and schedules all sales, marketing, and service activities for the week and foreseeable future.
  • Markets for the purposes of developing the Western & Southern Life brand at the local level.
  • Proactively develops community relationships to cultivate and travels within the community to cultivate and strengthen presence in target market(s).
  • Maintains personal contact with clients to ensure their evolving financial needs are being met.
  • Engages in activities for continuous professional development of the skills and knowledge to effectively perform the duties of the job.
  • Accurately maintains client and company records, payments, etc., in an accurate and timely manner.
  • Must have reliable transportation, maintain a driver's license, and have at least the minimum amount of auto insurance required by your state.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • High School Diploma. - Required
  • Bachelor's Degree. - Preferred
  • Relevant experience. - Preferred
  • Proven experience effectively influencing a group to a recommended course of action. - Preferred
  • Demonstrated experience setting professional goals, and successfully implementing and achieving those goals. - Preferred
  • Demonstrated experience working within a team composed of associates who are at various levels of experience. - Preferred
  • Upholds the highest level of integrity regarding compliance with all Company ethics, privacy policies and industry regulations. - Required
  • Proven strong work ethic and demonstrated ability to drive for results. - Required
  • Demonstrated strong interpersonal and relationship-building skills, including demonstrated experience identifying and quantifying obstacles and providing effective resolutions. - Preferred
  • Ability to analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives. - Preferred
  • Ability to lead, coordinate and develop an effective client contact strategy and identify new opportunities for business. - Preferred
  • Must be able to provide proof that you either (a) have your life and health license for the state in which your Agency Office is located; or (b) passed the life and health examination for the state in which the office is located and have submitted an application for licensure to the state upon hire - Required
  • Must possess and maintain a life and health license within 30 Days - Required

Work Setting/Position Demands:
  • This position travels and works in various office settings and requires being in a stationary position for long periods of time frequently while working at a desk, on a computer or with other standard office equipment, or while in meetings. Position requires frequent movement of wrist, hands and fingers for continuous computer work.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; Visual acuity is required to determine accuracy, neatness, and thoroughness of work.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Extended hours required during peak workloads or special projects/events.
  • Routine and/or extended after hours work needed

Travel Requirements:
  • None

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