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Service Desk Associate Jobs in Franklin, IN (NOW HIRING)

General Hotels

Front Desk Agent-Full Time

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Agent (Full Time)

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Agent (Part Time)

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Part Time Front Desk Agent Are you looking to let your hospitality skills shine while you create ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Front Desk Supervisor General Hotels Corporation has an immediate opening for a Front Desk ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Agent (PM Shift)

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels

Front Desk Agent (AM Shift)

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable ... service. We recognize that our associates are the key to our continued success and have a long ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Franklin, IN

Service Desk Associate information

See Franklin, IN salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk associate in Franklin, IN is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $22.31 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Franklin, IN?

For Service Desk Associate jobs in Franklin, IN, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Franklin, IN look for?

The top searched job categories for Service Desk Associate jobs in Franklin, IN are:

What cities near Franklin, IN are hiring for Service Desk Associate jobs?

Cities near Franklin, IN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Franklin, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,486 per year, or $19 per hour.

Front Desk Sales Associate - PART TIME:

The Lash Lounge

Indianapolis, IN • On-site

$14/hr

Other

Re-posted 16 hours ago

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
Seeking outgoing, personable, sales-oriented individuals to work at The Lash Lounge and sugaringLA as a Front Desk Sales Associate!
Why Join our Sales Team: We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team! You earn sales commissions and bonuses on top of a competitive base hourly rate! Benefits include free lash and brow services, and discounted products.
Schedule:
MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS
Key Responsibilities:
  • Meet and exceed guest membership and scheduling targets
  • Consult with guests on key benefits of services, memberships, and retail products
  • Coordinate appointment scheduling, communicating confidently via phone, text and email
  • Create an outstanding experience so every guest will want to return
  • Decisively resolve issues, appropriately escalating issues to mitigate in future
  • Manage accurate sales transactions and guest/member records within MindBody software
  • Other duties as assigned
Our ideal candidate:
  • You are a spirited, outgoing team member who is passionate about excellent customer service
  • You take pride in, and truly enjoy, cultivating relationships with guests
  • You smile and demonstrate exceptional communication skills with ability to listen, clearly communicate
  • You can work in fast paced environments, multitasking and prioritizing
  • You always work with the highest levels of integrity and respect and avoid gossip/drama
  • You always present as professional, confident and approachable
  • You are skilled at using various technology platforms and feel comfortable learning to use new programs
Schedule:
MUST BE AVAILABLE WEEKDAY EVENINGS, SATURDAY AND SUNDAY
Experience:
  • Customer service and/or front desk/receptionist: 2 years
  • Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
  • Salon/beauty experience preferred

Pay:
SalesCommissions + $14+ per hour Base Pay + Bonus eligible
Compensation: $14.00 per hour
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based and hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.

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