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Service Desk Associate Jobs in Fort Wayne, IN (NOW HIRING)

PAH Management

Guest Services-Hourly

Fort Wayne, IN · On-site

$15 - $16/hr

Position Summary The Guest Services Associate is primarily responsible for checking hotel guests in ... Efficiently maintain daily organization of the front desk operation. Payment Processing and ...

PAH Management

Guest Services-Hourly

Fort Wayne, IN · On-site

$15 - $16/hr

Position Summary The Guest Services Associate is primarily responsible for checking hotel guests in ... Efficiently maintain daily organization of the front desk operation. Payment Processing and ...

Ethan Allen

Associate Design Consultant

Fort Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

eth

Associate Design Consultant

Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

eth

Associate Design Consultant

Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

eth

Associate Design Consultant

Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

eth

Associate Design Consultant

Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

eth

Associate Design Consultant

Wayne, IN · On-site

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Operate the information desk including answering phones, providing customer service, and managing ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Fort Wayne, IN

Service Desk Associate information

See Fort Wayne, IN salary details

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How much do service desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk associate in Fort Wayne, IN is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $21.78 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Fort Wayne, IN?

The most popular types of Service Desk jobs in Fort Wayne, IN are:

What are popular job titles related to Service Desk Associate jobs in Fort Wayne, IN?

For Service Desk Associate jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Fort Wayne, IN look for?

The top searched job categories for Service Desk Associate jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Service Desk Associate jobs?

Cities near Fort Wayne, IN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,599 per year, or $20 per hour.

Customer Service and Invoicing Coordinator

Community Harvest Food Bank

Fort Wayne, IN • On-site

$17 - $18/hr

Full-time

Re-posted 16 days ago

Job description

Customer Service and Invoicing Coordinator
Position Summary
The Customer Service and Invoicing Coordinator supports member agencies by maintaining accurate agency records, assisting with order processing, invoice printing, and reporting needs, coordinating communications, and providing administrative support to Agency Services & Programs. This role also helps ensure smooth daily office operations through mail processing, front desk coverage, and other clerical support as needed.
Key Responsibilities
  • Maintains and updates all member agency information per Macola and hard files.
  • Assists Agency Services & Programs Supervisor with management of agencies and coordinating all relevant mailings.
  • Provides technical assistance and support to agencies related to order processing, reporting requirements, and record keeping.
  • Provides backup for the various stages of product distribution to member agencies including order taking, production of picking tickets, applying grant applications to invoices, printing invoices, etc.
  • Provides additional clerical and administrative support for office as required or requested by supervisor.
  • Responsible for maintenance on the copy and postal machine.
  • Responsible for getting mail sent out daily and coding by department.
  • Responsible for making agency visits and complying with the rules and regulations set forth by Feeding America and Community Harvest Food Bank.
  • Provides front desk coverage during receptionist breaks and absences as assigned.
  • Maintains a clean and orderly office environment.
  • Maintains a neat, clean, and professional appearance at all times.
  • Assist in other areas of the food bank as assigned.

This list is not all-inclusive and other duties may be assigned.
Professional Requirements
  • Valid IN driver's license, current insurance, reliable transportation, and be willing to travel.
  • Ability to address member agency concerns through effective customer support approach
  • Ability to complete work in an accurate, effective and timely manner
  • Ability to handle high volume of work in short periods.
  • Must have the ability to work with a diverse group of staff and volunteers
  • Must be able to read, comprehend and write in English at a high school level
  • Must be able to consistently and correctly perform basic math skills at a high school level
  • Must be able to perform basic computer tasks
  • Must have excellent oral communications skills
  • Must have a pleasant, team-oriented personality and be able to work in an unsupervised environment
  • Must be willing/able to work overtime and weekends as requested

Educational Requirements:
  • Associate's degree with at least two years of experience is desired.
  • Minimum of one year experience in office support environment including data entry, processing, and customer support.

Schedule
Monday-Friday, 7:30 a.m.-4:00 p.m.
Why Join Us
This position offers the opportunity to support a mission-driven food bank by helping member agencies receive the information, service, and administrative support they need to serve the community effectively.

Apply