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Service Desk Associate Jobs in Fenton, MI (NOW HIRING)

BarFly

Front Desk- HopCat

Livonia, MI · On-site

$12.50 - $16/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

Kroger

FRONT END/CASHIER

West Bloomfield, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Kroger

FRONT END/CASHIER

Farmington Hills, MI · On-site

$11.50 - $15.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Kroger

FRONT END/CASHIER

Lake Orion, MI · On-site

$10.75 - $14.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Kroger

FRONT END/CASHIER

Clarkston, MI · On-site

$12 - $16.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Kroger

FRONT END/CASHIER

Clarkston, MI · On-site

$12 - $16.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Method Co.

Front Desk Supervisor - Roost Detroit

Detroit, MI · On-site

$16.75 - $21.75/hr

Lead and support front desk associates during daily operations * Provide warm, professional, and efficient service to all guests * Oversee checkins, checkouts, reservations, and guest inquiries ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI

$14.50 - $18.50/hr

As a Front Desk Agent, you are the first point of contact for guests and are responsible for ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

As a Front Desk Agent, you are the first point of contact for guests and are responsible for ... service. We recognize that our associates are the key to our continued success and have a long ...

Stoneybrook Dental

Front Desk Coordinator

Farmington, MI · On-site

$16 - $20.75/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Stoneybrook Dental ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Fenton, MI

Service Desk Associate information

See Fenton, MI salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Fenton, MI is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $21.49 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Fenton, MI?

For Service Desk Associate jobs in Fenton, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Fenton, MI look for?

The top searched job categories for Service Desk Associate jobs in Fenton, MI are:

What cities near Fenton, MI are hiring for Service Desk Associate jobs?

Cities near Fenton, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Fenton, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,060 per year, or $18.3 per hour.

Front Desk- HopCat

BarFly

Livonia, MI • On-site

$12.50 - $16/hr

Part-time

Re-posted 9 days ago

Job description

At HopCat, we believe great restaurants are built by great people. We're looking for "A Players"-individuals who genuinely enjoy taking care of others, take pride in their work, support their teammates, and consistently create memorable guest experiences.
Mission
Set the tone for an outstanding HopCat visit by warmly welcoming every guest, managing the flow of the restaurant, and providing accurate, organized communication from arrival through departure.
What Success Looks Like
  • Remain present and attentive at the front desk, acknowledging arriving and departing guests promptly.
  • Use eye contact, a genuine greeting, and the question 'What brings you in today?' to personalize the visit.
  • Maintain accurate reservations, guest information, table status, and waitlist details in OpenTable.
  • Provide realistic wait estimates and proactive updates while balancing seating rotation and restaurant capacity.
  • Communicate celebrations, accessibility needs, large-party details, and guest concerns to the appropriate team members.
  • Maintain a clean, stocked, organized, and welcoming entrance, waiting area, host stand, and menu supply.
  • Answer calls professionally and route reservation, event, and operational questions correctly.

Core Competencies
The ideal candidate demonstrates the following:
Warmth and presence - Is visible, approachable, and genuinely welcoming.
Organization - Keeps tools, information, and work areas ready.
Clear communication - Shares accurate information early and respectfully.
Situational awareness - Reads restaurant flow and anticipates needs.
Composure - Demonstrates this behavior consistently during every shift.
Accuracy - Follows recipes, tickets, counts, and procedures precisely.
Problem-solving - Identifies issues and takes practical action.
Teamwork - Supports shared results beyond assigned tasks.
Key Responsibilities
  • Manage reservations, the waitlist, and seating through OpenTable.
  • Seat guests according to rotation, table readiness, and manager direction.
  • Recognize celebrations and communicate special occasions.
  • Maintain accurate communication with servers, bussers, and managers.
  • Answer phones and assist with common guest questions.
  • Route large-party and event inquiries to management.
  • Assist with takeout and other guest-service needs when assigned.

Experience and Qualifications
  • Previous restaurant or customer-service experience is preferred but not required.
  • Comfort using tablets, reservation platforms, and restaurant technology.
  • Strong verbal communication and the ability to manage several priorities at once.
  • Flexible availability, including evenings, weekends, and holidays.

Physical Requirements
  • Stand and move throughout the shift.
  • Lift and carry up to 25 pounds.
  • Safely handle menus, highchairs, booster seats, and front-desk supplies.

Why Work at HopCat?
  • Competitive pay appropriate to the position, including tips where applicable.
  • Flexible scheduling and employee food discounts.
  • Training, skill development, and opportunities for growth within HopCat and Project BarFly.
  • A fast-paced, inclusive, and team-focused work environment.

What You'll Receive:
Strong Earning Potential
Servers earn an hourly wage plus tips, with earning potential based on scheduling, performance, sales, and guest volume.
Comprehensive Training
Our structured training program provides the menu knowledge, service skills, and tools needed to succeed.
Why HopCat?
HopCat is known for award-winning food, legendary hospitality, and one of the best craft beer programs in the country. We invest heavily in our people and provide real opportunities for growth.
If you are ready to take ownership of the Front Desk role and help create memorable HopCat experiences, we would love to meet you.
Apply today and start building your hospitality career with HopCat.
BarFly is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.

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