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Service Desk Associate Jobs in Austin, TX (NOW HIRING)

NinjaOne

Deal Desk Associate

Austin, TX · On-site +1

Description About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to create accurate reseller quotes and review incoming deals for compliance throughout the ...

NinjaOne

Deal Desk Associate

Austin, TX · Remote

About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to create accurate reseller quotes and review incoming deals for compliance throughout the Order to ...

Avenue Five Institute

Front Desk Associate

Austin, TX · On-site

$13.75 - $17.75/hr

The ideal candidate must have exceptional customer service, verbal communication and organizational ... The position of Front Desk Associate includes the following responsibilities: * Greeting each and ...

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Massage Envy PCRK

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Kyle, TX

$13.50 - $17.25/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver ... FDA's will use strong communication skills to offer memberships, advanced services, enhancements ...

Massage Envy PCRK

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

PCRK Group

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Avenue Five Institute

Front Desk Associate

Austin, TX · On-site

$13.50 - $17.50/hr

The position of Front Desk Associate includes the following responsibilities: -Greeting each and ... TBD Professional product discounts and free salon/spa services. To apply visit: Must submit via ...

Avenue Five Institute

Front Desk Associate

Austin, TX · On-site

$13.50 - $17.50/hr

The position of Front Desk Associate includes the following responsibilities: -Greeting each and ... TBD Professional product discounts and free salon/spa services. To apply visit: Must submit via ...

Avenue Five Institute

Front Desk Associate

Austin, TX · On-site

$13.50 - $17.50/hr

The position of Front Desk Associate includes the following responsibilities: -Greeting each and ... TBD Professional product discounts and free salon/spa services. To apply visit: Must submit via ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Austin, TX

Service Desk Associate information

See Austin, TX salary details

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How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Austin, TX is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Austin, TX?

The most popular types of Service Desk jobs in Austin, TX are:

What are popular job titles related to Service Desk Associate jobs in Austin, TX?

For Service Desk Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Austin, TX look for?

The top searched job categories for Service Desk Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Service Desk Associate jobs?

Cities near Austin, TX with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,791 per year, or $20.1 per hour.

Deal Desk Associate

NinjaOne

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 hours ago

Job description

Description
About the Role
The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to create accurate reseller quotes and review incoming deals for compliance throughout the Order to Cash process. This role ensures all transactions align with internal policies, legal requirements, and revenue recognition standards, with a strong focus on accuracy, efficiency, and risk mitigation from initial quote through final booking.
Location - Hybrid in Austin, TX in the office 3 days per week (Mon, Tues, & Thurs)
What You'll be Doing
  • Partner with Sales to gather customer requirements and pricing inputs to create accurate reseller and distributor quotes using DealHub.
  • Analyze pricing structures and discount requests to ensure alignment with company policies and contractual requirements.
  • Review quotes, order forms, and purchase orders to confirm accuracy, validity, and compliance prior to processing.
  • Collaborate with Finance, Operations, and Legal to resolve deal, pricing, or contractual issues throughout the Order to Cash process.
  • Maintain accurate records of quoting and order activity and support timely deal progression.
  • Other duties as needed.

About You
  • 0.5-1 year quote creation, deal desk, or order processing experience, supporting a sales organization
  • Experience with a CPQ tool (DealHub preferred) and Salesforce
  • Attention to detail
  • Excellent written and verbal communication skills
  • Able to prioritize and balance multiple tasks; strong organizational and time management skills are required
  • Approachable
  • Solution oriented

About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
  • We are a collaborative, kind, and curious community.
  • We honor your flexibility needs with full-time work that is hybrid remote.
  • We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
  • We help you prepare for your financial future with our 401(k) plan.
  • We prioritize your work-life balance with our unlimited PTO.
  • We reward your work with opportunity for growth and advancement.

Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-PF1
#LI-Remote
#BI-Remote

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