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Service Desk Associate Jobs in Akron, OH (NOW HIRING)

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Associate degree plus 1 year of relevant professional experience * 2 years of relevant professional experience in a service desk or technical support role Preferred: * CompTIA A+ (Must obtain within ...

Dealer Tire

Service Desk Analyst

Cleveland, OH · On-site

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Dealer Tire, LLC

Service Desk Analyst

Cleveland, OH · On-site +1

$22 - $26/hr

Associate's degree in Computer Science or equivalent years of experience in a similar capacity. * 1+ years of experience in IT support or service desk operations. * Strong customer service ...

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Associate, you will be the first point of contact for customers, responsible for selling ...

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

With a focus on customer service excellence, professionalism, and a keen attention to detail, you ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

The Technology Service Desk hours of operations range from Monday through Friday 24 hour support ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Scenthound

Front Desk Associate - Part Time

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Scenthound

Front Desk Associate - Part Time

Aurora, OH · On-site

$15 - $23/hr

We're also not your traditional big-box pet store where grooming is just a service offering ... Complimentary service membership About the Role As a Member Associate , you will be the first point ...

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

Member Services Team Company: Browns Fit Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an ...

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$12/hr

Member Services Team Company: Browns Fit Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an ...

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Service Desk Associate information

See Akron, OH salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Akron, OH is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Akron, OH?

The most popular types of Service Desk jobs in Akron, OH are:

What are popular job titles related to Service Desk Associate jobs in Akron, OH?

For Service Desk Associate jobs in Akron, OH, the most frequently searched job titles are:

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The top searched job categories for Service Desk Associate jobs in Akron, OH are:

What cities near Akron, OH are hiring for Service Desk Associate jobs?

Cities near Akron, OH with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Akron, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,336 per year, or $19.4 per hour.

SAP Help Desk Associate

Applied Industrial Technologies

Cleveland, OH • On-site

$18 - $24.25/hr

Full-time

Posted 7 days ago

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

276th of 429 rated retail wholesalers

Job description

The Operational Excellence Department of Applied Industrial Technologies, an industrial distributor with a $12.5 billion market cap, seeks an experienced SAP Help Desk Associate.
The SAP Help Desk Associate serves as the first point of contact for SAP support issues. We are seeking an experienced hands-on SAP Help Desk Associate to analyze and resolve user SAP issues. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. While we prefer candidates to be based at an Applied Industrial Technologies location, we will consider hybrid work arrangements for the right candidate.
Job responsibilities include:
  • Ability to work in fast paced, high volume call center documenting requests, troubleshooting and resolving issues
  • Support remote users via phone, email, instant message and help desk ticketing software
  • Weigh the impact of problems to end users and other customers in order to assign an appropriate priority and resolution target, escalating if necessary to ensure customer satisfaction
  • Work independently and collaboratively to achieve objectives and assignments timely resolution
  • Meet departmental customer service metrics for help desk issue resolution
  • Participate with creation/maintenance of a knowledge base with common issue and resolution identification
  • Active involvement with the company's Lean processes driving continuous improvement and waste reduction

Requirements:
  • 1 year of Tier 1 SAP Help Desk problem solving or equivalent to meet/exceed established metrics and customer service standards in a fast paced, service related environment
  • Working knowledge of SAP
  • Proven problem solving and interpersonal communication skills
  • Ability to react to concerns in a professional manner
  • 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
  • Strong work ethic and self-starter

Preferred:
  • 1+ year of 2nd Tier Help Desk experience is preferred
  • Microsoft Office Suite knowledge
  • Multi-location, multi-country/state experience
  • French language a plus

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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