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Service Desk Analyst Jobs in Iowa (NOW HIRING)

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

Carrington

Mortgage Wire Desk, II Analyst

Des Moines, IA · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services are vast and we produce software and web products. We specialize in Mobile development ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Reports to: Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing ...

City of Ames

Desk Clerk

Ames, IA · On-site

$11.17 - $11.78/hr

The purpose of ETP is to deliver exceptional services to the public at the best price, and for ... The minimum standard for those whose work deals largely with preparing and analyzing data and ...

Iowa Orthopaedic Center PC

Front Desk Receptionist

Waukee, IA · On-site

$14.50 - $18.50/hr

Customer service and the desire to serve our patients and co-workers with a positive attitude ... Recognize and analyze the implications of new situations and develop workable solutions in order to ...

Artech Information System LLC

Desk side Support

Dubuque, IA · On-site

$18.75 - $25.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration ...

City of Ames

Desk Clerk

Ames, IA

$11.17 - $11.78/hr

The purpose of ETP is to deliver exceptional services to the public at the best price, and for ... The minimum standard for those whose work deals largely with preparing and analyzing data and ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Iowa

Service Desk Analyst information

See Iowa salary details

$13

$22

$33

How much do service desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service desk analyst in Iowa is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.29 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What job categories do people searching Service Desk Analyst jobs in Iowa look for? The top searched job categories for Service Desk Analyst jobs in Iowa are:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,063 per year, or $22.6 per hour.

Workday Finance Analysts & Senior Analysts

RSM

Cedar Rapids, IA • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Our global Finance organization is building a pipeline of candidates with Workday and Finance experience for current and future opportunities across our Finance Technology team. This posting is intended to identify talent for several open roles that may be filled in India, the United States, Canada, or El Salvador, depending on business need and candidate qualifications.

If your background aligns with one or more of the areas below, we encourage you to apply. You do not need to meet every qualification listed to be considered. By applying, you may be considered for roles that match your experience, interests, and location.

Potential roles may include:

Finance Service Desk Analyst

  • Provides first-level support for Finance applications as part of the Finance Technology team.
  • Brings foundational Finance knowledge, with exposure to Workday preferred.
  • Typically aligned to candidates with 1 to 3 years of relevant experience.

Workday Security Analyst

  • Supports and optimizes Workday security for Finance, including the design, configuration, and maintenance of security roles, permissions, and related controls.
  • Workday certifications are strongly preferred; business analysis certification, such as CBAP, is a plus.
  • Typically aligned to candidates with 2 to 4 years of general Workday or Workday security experience.

Workday Functional Senior Analyst

  • Works with a team of analysts to support process standardization and Workday best practices within the Finance Technology team.
  • Typically aligned to candidates with 5 or more years of Workday Finance experience; Workday certifications are strongly preferred.

Skills and experience we are looking for include:

Workday experience

  • Hands-on experience with Workday Finance and/or Workday Security modules
  • Understanding of Workday configuration, system design, and related business processes
  • Experience supporting Workday enhancements, changes, testing, and issue resolution

Functional & Process Understanding

  • Understanding of Finance processes such as accounting, procure-to-pay, order-to-cash, or related areas
  • Knowledge of Workday security, including roles, domain security, and access controls

System & Data Analysis

  • Ability to analyze system data, configurations, workflows, and process gaps
  • Experience with requirements gathering, documentation, data mapping, and solution support

Governance, Risk & Compliance

  • Understanding of system governance and control frameworks
  • Exposure to audit, risk monitoring, or compliance processes

Stakeholder & Collaboration Skills

  • Ability to work with cross-functional teams, including Finance, technology, business stakeholders, and vendors
  • Strong communication, collaboration, and problem-solving skills

We know career paths are not always linear, and strong candidates may bring different combinations of Workday, Finance, technology, and business process experience. If this opportunity sounds aligned with your background or future career interests, we encourage you to apply and share more about the value you could bring to our global Finance Technology team.

Location flexibility: baseline expectation that employees and owners may perform work from home, an office, a client site, or other relevant business locations, with inperson attendance required when business needs, collaboration, client service, development, or travel warrant it. Working from home frequently or primarily does not change this expectation

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $88,400 - $150,700

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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