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Service Designer Jobs in Silver Spring, MD (NOW HIRING)

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Disruption Designer

Mclean, VA

$85K - $150K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Crateandbarrel

Designer

Tysons Corner, VA · On-site

Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... designer rewards Design Trade Program, CB2 credit card and gift registry) * Support and model ...

Steampunk

Senior Disruption Designer

Mclean, VA

$120K - $180K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Senior Disruption Designer

Mclean, VA · On-site

$120K - $180K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

Steampunk

Senior Disruption Designer

Mclean, VA

$120K - $180K/yr

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects * Experience ...

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All JobsService Designer JobsService Designer Jobs in Silver Spring, MD

Service Designer information

See Silver Spring, MD salary details

$15

$24

$44

How much do service designer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for service designer in Silver Spring, MD is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $24.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams to create seamless service delivery. Skills in user research, process mapping, and design tools are essential for this role.

What Is a Service Designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Which Designer is highly paid?

Senior Service Designers with extensive experience, specialized skills in user research and service blueprinting, and certifications tend to earn the highest salaries in the design field. Compensation varies by industry, location, and company size, but experienced professionals often command higher pay than entry-level designers.

What is a service designer vs. UX Designer?

A service designer focuses on designing the overall experience of a service, including its processes, touchpoints, and customer interactions across multiple channels. A UX designer primarily concentrates on creating user-friendly interfaces and digital experiences within specific products or websites. Both roles require understanding user needs, but service designers take a broader, system-level approach while UX designers focus on digital usability.

How does a Service Designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are Service Designers?

Service Designers are professionals who plan and organize people, infrastructure, communication, and material components of a service to improve its quality and interaction between the service provider and customers. They use design thinking methodologies to make services more useful, usable, efficient, and enjoyable for users. Service Designers often collaborate with stakeholders and cross-functional teams to map customer journeys, identify pain points, and create innovative solutions that enhance customer experience. Their work can apply to any industry, from healthcare to public services to retail, wherever user-centered service improvement is needed.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
More about Service Designer jobs
What are the most commonly searched types of Service Designer jobs in Silver Spring, MD? The most popular types of Service Designer jobs in Silver Spring, MD are:
What are popular job titles related to Service Designer jobs in Silver Spring, MD? For Service Designer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Designer jobs in Silver Spring, MD look for? The top searched job categories for Service Designer jobs in Silver Spring, MD are:
Service Designer jobs near you
Infographic showing various Service Designer job openings in Silver Spring, MD as of July 2026, with employment types broken down into 7% Locum Tenens, 73% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 7% Hybrid, and 6% Remote job distribution, with an average salary of $50,986 per year, or $24.5 per hour.
Disruption Designer

Disruption Designer

Steampunk

Mclean, VA

$85K - $150K/yr

Full-time

Re-posted 28 days ago

Job description

As a Disruption Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance. 


Responsibilities: 

  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives 
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance 
  • Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement 
  • Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers 
  • Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement 
  • Develop, deploy, and measure key performance indicators for transformation and adoption 
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment 
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations 
  • Ensure all deliverables across a variety of projects are produced at the highest quality 

Qualifications 

  • Ability to obtain a U.S. government Public Trust Security Clearance 
  • 4+ years of experience in change management and well-versedin change management best practices and models 
  • Demonstrated experience in current state assessments, future state visioning and communication planning 
  • Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans 
  • A natural curiosity for solving problems coupled with strong analytical skills 
  • A collaborative nature with excellent written communication and presentation skills 
  • Experience working in a project-based environment 
  • Degree, equivalent experience, and/or certification in change management 

Bonus Points 

  • Previous work experience in or with the federal government 
  • Previous work experience as a consultant 
  • Experience in Human-Centered Design / Customer ExperienceDesign 
  • Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects 
  • Experience working within an Agile delivery framework including writing user stories and story pointing 

AboutSteampunk 

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through ourDesign Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accounta

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