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Senior Service Designer Jobs in Silver Spring, MD

Overview Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

Contributions As a Service D esigner , you will be responsible for guiding government clients ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

Contributions Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Contributions As a Service D esigner , you will be responsible for guiding government clients ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

Overview Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Senior Service Designer

Mclean, VA · On-site +1

$120K - $180K/yr

Contributions Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Senior Service Designer (Remote)

Reston, VA · On-site +1

$106K - $113K/yr

ICF is seeking an experienced Service Designer to support federal clients in modernizing services ... Strong communication and storytelling skills, including experience presenting to senior leaders.

... Designs and maintains service delivery dashboards displaying key performance parameters, ticket ... 6, Senior Executive Service, and program management levels. • Delivers measurable gains in ...

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$61K

$109.5K

$135.4K

How much do senior service designer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior service designer in Silver Spring, MD is $109,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $112,700.00 per year, depending on experience, location, and employer.

What is a Senior Service Designer?

A Senior Service Designer is a professional who leads the development and optimization of services to enhance user experience and meet business goals. They analyze user needs, map customer journeys, and design end-to-end service solutions by collaborating with stakeholders, designers, and developers. Senior Service Designers often oversee workshops, conduct research, and ensure that all service touchpoints align with organizational strategy. Their work involves both creative problem-solving and strategic planning to deliver seamless and effective services.

What is the difference between Senior Service Designer vs Service Designer?

AspectSenior Service DesignerService Designer
Required CredentialsBachelor's or Master's in Design, Human-Centered Design, or related fields; experience in service designBachelor's or Master's in Design, Human-Centered Design, or related fields; entry to mid-level experience
Work EnvironmentLeads projects, mentors teams, collaborates with stakeholdersSupports project tasks, conducts research, assists in design development
Employer & Industry UsageUsed across consulting firms, large corporations, government agenciesCommon in design agencies, startups, and corporate innovation teams

The main difference is experience and responsibility. Senior Service Designers lead projects and mentor others, while Service Designers focus on research and supporting design tasks. Both roles require similar educational backgrounds and are vital in creating user-centered services across various industries.

How does a Senior Service Designer typically collaborate with cross-functional teams during a project?

A Senior Service Designer works closely with cross-functional teams such as UX designers, product managers, developers, and business analysts to ensure seamless service delivery. They facilitate workshops, map user journeys, and synthesize research findings to align stakeholders around user needs and business goals. Effective communication and collaboration are essential, as Senior Service Designers often act as a bridge between strategic vision and practical implementation, ensuring that the service experience remains cohesive throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a Senior Service Designer, and why are they important?

To thrive as a Senior Service Designer, you need expertise in service design methodologies, user research, journey mapping, and a relevant degree in design or a related field. Familiarity with prototyping tools (such as Figma or Sketch), process mapping software, and experience with agile frameworks or design thinking certifications are often required. Strong communication, stakeholder management, and leadership skills help you collaborate across multidisciplinary teams and drive user-centered solutions. These capabilities are crucial for designing effective, innovative services that meet both user needs and organizational objectives.
What are popular job titles related to Senior Service Designer jobs in Silver Spring, MD? For Senior Service Designer jobs in Silver Spring, MD, the most frequently searched job titles are:
What cities near Silver Spring, MD are hiring for Senior Service Designer jobs? Cities near Silver Spring, MD with the most Senior Service Designer job openings:
Infographic showing various Senior Service Designer job openings in Silver Spring, MD as of June 2026, with employment types broken down into 5% As Needed, 80% Full Time, 10% Part Time, and 5% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $109,459 per year, or $52.6 per hour.

$120K - $180K/yr

Other

Posted 12 days ago


Job description

Overview

Contributions 

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.  

Contributions

Responsibilities: 

  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives 
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis 
  • Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision  
  • Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements 
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment 
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations 
  • Ensure all deliverables across a variety of projects are produced at the highest quality 
Qualifications

Qualifications 

  • Ability to obtain a U.S. government Public Trust Security Clearance 
  • 7 years of experience and a Bachelors degree or 11 years and no degree
  • 7+ years of experience in human centered design, service design, and/or customer experience design 
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft 
  • Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints 
  • Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems 
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing 
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart  
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome  
  • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers 
  • A natural curiosity for solving problems coupled with strong analytical skills  
  • A collaborative nature with excellent written communication and presentation skills  
  • Experience working in a project-based environment  
  • Degree or equivalent experience in HCD, and/or service design   

Bonus Points 

  • Previous work experience in or with the federal government 
  • Previous work experience as a consultant 
About steampunk

AboutSteampunk 

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through ourDesign Intelligence process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As anemployee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Steampunk participates in the E-Verify program. 

Employment Type: OTHER