Senior Service Designer Jobs in Silver Spring, MD

Design. Disrupt. Repeat. 

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good experience, human-centered design makes for an excellent one. 

As a Disruption Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance. 

Responsibilities: 

• Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives 
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance 
• Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement 
• Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers 
• Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement 
• Develop, deploy, and measure key performance indicators for transformation and adoption 
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment 
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations 
• Ensure all deliverables across a variety of projects are produced at the highest quality 

• Ability to obtain a U.S. government Public Trust Security Clearance 
• 6+ years of experience in change management and well-versedin change management best practices and models 
• Thorough knowledge and demonstrated experience in current state assessments, future state visioning and communication planning 
• Thorough knowledge and demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans 
• Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems 
• Proficiency in PowerPoint and collaboration tools like Mural  
• A natural curiosity for solving problems coupled with strong analytical skills 
• A collaborative nature with excellent written communication and presentation skills 
• Experience working in a project-based environment 
• Degree, equivalent experience, and/or certification in change management 
• Local to the Washington, DC metro area required 

Bonus Points 

• Previous work experience in or with the federal government 
• Previous work experience as a consultant 
• Experience in Human-Centered Design / Customer ExperienceDesign 
• Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects 
• Experience working within an Agile delivery framework including writing user stories and story pointing 

AboutSteampunk 

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through ourDesign Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As anemployee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Steampunk participates in the E-Verify program.