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Service Design Jobs in Remote, OR (NOW HIRING)

Lumen Technologies

Sr Lead Solution Architect

OR · Remote

Mentor architects, engineers, analysts, and delivery partners on Salesforce architecture, Field Service best practices, platform governance, and future-ready solution design. What We Look For in a ...

ALTEN

Layout Engineer- Nuclear

OR · Remote

Progress design packages through the gated Design Review process. * Proactively engage with ... service leavers, and military spouses/partners. We recognise the value of military skills and ...

Logging-in

Principal Cloud Engineer

OR · Remote

$55 - $60/hr

... services). * Provide technical leadership during delivery: unblock teams, review PRs, guide implementation choices, and ensure design fidelity. Establish secure, compliant, well-governed cloud ...

Roseburg

Plant Engineer

Dillard, OR · On-site

To design and implement manufacturing technology to automate production processes and equipment. To ... Participate and report out in annual engineering services summit. Also participate and lead ...

Roseburg Forest Products

Plant Engineer

Dillard, OR · On-site

To design and implement manufacturing technology to automate production processes and equipment. To ... Participate and report out in annual engineering services summit. Also participate and lead ...

Fort Point

Sr Substation Engineer

OR · On-site

$92K - $117K/yr

Substation physical design including overall engineering and analysis for new switchyards and ... service, DC systems and bill of materials. * Develop substation grounding calculations and studies ...

Under Armour, Inc.

Sr. Data Analytics Engineer

OR · Remote

$117K - $140K/yr

Management Organization to help define, develop and implement solutions and provide services for the enterprise applications. * Model, design, develop, test and implement the appropriate backend and ...

Under Armour

Sr. Data Analytics Engineer

OR · On-site +1

$107K - $128K/yr

Management Organization to help define, develop and implement solutions and provide services for the enterprise applications. * Model, design, develop, test and implement the appropriate backend and ...

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Showing results 21-40

All JobsService Design JobsService Design Jobs in Remote, OR

Service Design information

See Remote, OR salary details

$42K

$114.4K

$201.3K

How much do service design jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service design in Remote, OR is $114,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $143,900.00 per year, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are popular job titles related to Service Design jobs in Remote, OR?

For Service Design jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in Remote, OR look for?

The top searched job categories for Service Design jobs in Remote, OR are:

What cities near Remote, OR are hiring for Service Design jobs?

Cities near Remote, OR with the most Service Design job openings:

Service Design jobs near you
Infographic showing various Service Design job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $114,378 per year, or $55 per hour.

Sr Lead Solution Architect

Lumen Technologies

OR • Remote

Full-time

Medical, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

12th of 101 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

As the Salesforce Solution Architect, you will own the end-to-end solution architecture for Salesforce Field Service, Service Cloud, mobile field operations, integrations, data, automation, and emerging AI/Agentforce capabilities. This role partners across Product, Field Operations, Architecture, Security, Engineering, and vendor teams to translate business outcomes into scalable, secure, supportable, and future-ready platform solutions that simplify field operations, improve technician productivity, and enable Lumen's long-term digital transformation goals. 

Only U.S. citizens or Permanent Residents/Green Card holders will be considered for this position. 

Salesforce Field Service (FSL/SFS) experience is highly preferred 

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities
  • Own Salesforce solution architecture across Salesforce Field Service, Service Cloud, Field Service Mobile, dispatcher experiences, enterprise integrations, reporting data flows, automation, and AI-enabled field service capabilities.
  • Define target-state architecture, reference patterns, solution roadmaps, and phased delivery approaches that support field simplification, legacy platform modernization, and long-term platform scalability.
  • Lead discovery and solution design workshops with Product, Field Operations, Dispatch, Architecture, Security, Engineering, Data, and vendor partners to align business outcomes, KPIs, user journeys, and technical design decisions.
  • Translate complex field operations needs into durable Salesforce designs for Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Skills, Scheduling Policies, Dispatcher Console, Field Service Mobile, appointment lifecycle, job status lifecycle, and offline/mobile-first workflows.
  • Architect scalable integration patterns between Salesforce and enterprise platforms using MuleSoft, APIs, platform events, Kafka/event-driven patterns, secure data exchange, and resilient synchronization strategies.
  • Guide platform-first solutioning by evaluating out-of-the-box Salesforce capabilities before recommending configuration, automation, or custom development, ensuring solutions are maintainable, governed, and aligned with Salesforce best practices.
  • Design future-ready AI and automation capabilities, including Agentforce-powered technician assistance, work order summaries, guided troubleshooting, knowledge retrieval, next-best-action workflows, anomaly detection, and predictive operational insights.
  • Establish responsible AI design patterns, including grounding strategy, prompt and instruction design, guardrails, permission scope, privacy, auditability, monitoring, and alignment with enterprise AI governance.
  • Create architecture artifacts, solution blueprints, data and integration diagrams, decision records, non-functional requirements, security considerations, deployment patterns, and support transition materials.
  • Partner with Technical Architects and Lead Engineers to validate detailed designs, review implementation approach, manage technical debt, ensure platform limits are respected, and support high-quality delivery across Agile teams.
  • Drive architecture governance for scalability, performance, reliability, security, data quality, observability, supportability, CI/CD, release readiness, and operational resilience.
  • Assess impacts across legacy applications, upstream/downstream systems, reporting platforms, technician mobile workflows, customer notifications, and field operations processes to reduce risk during phased modernization.
  • Influence stakeholders through clear executive-ready communication of options, tradeoffs, risks, dependencies, assumptions, and recommended paths forward.
  • Mentor architects, engineers, analysts, and delivery partners on Salesforce architecture, Field Service best practices, platform governance, and future-ready solution design. 
What We Look For in a Candidate

Required Qualifications: 

  • 10+ years of experience delivering enterprise technology solutions, including 6+ years of Salesforce experience and 3+ years in a Solution Architect, Technical Architect, or senior architecture leadership role. 
  • Deep hands-on understanding of Salesforce Field Service and Service Cloud, including work management, scheduling, dispatch, technician mobility, service resources, territories, skills, work types, appointment lifecycle, and job status lifecycle. 
  • Proven ability to define end-to-end Salesforce solution architecture for complex, integration-heavy, enterprise-scale programs with multiple stakeholder groups and phased delivery milestones. 
  • Strong understanding of Salesforce platform capabilities, limits, data model design, security model, sharing, permissioning, automation, Flow, Apex, Lightning Web Components, platform events, custom metadata, and release management practices. 
  • Experience designing mobile-first and offline-capable Salesforce Field Service experiences for field technicians, dispatchers, supervisors, and back-office users. 
  • Experience architecting integrations using REST/SOAP APIs, MuleSoft or equivalent middleware, event-driven architecture, Kafka/platform events, secure file/data exchange, retry/error handling, and operational monitoring patterns. 
  • Ability to evaluate business requirements against Salesforce out-of-the-box capabilities and recommend configuration-first, scalable, supportable solutions before pursuing custom development. 
  • Working knowledge of data architecture, reporting pipelines, operational analytics, data migration, master data alignment, and downstream reporting considerations such as GCP, Databricks, or equivalent platforms. 
  • Practical understanding of Salesforce AI capabilities such as Agentforce, Einstein, Prompt Builder, Data Cloud/Data 360, knowledge retrieval, and AI-enabled service workflows.

Preferred Qualifications: 

  • Salesforce certifications such as Salesforce Certified Application Architect, System Architect, Field Service Consultant, Service Cloud Consultant, Platform Developer I/II, Integration Architect, Data Architect, or Agentforce Specialist are strongly preferred.
  • Experience in telecommunications, large-scale field operations, dispatch optimization, technician mobility, appointment management, customer notifications, or legacy field operations modernization.
  • Experience leading Salesforce Field Service transformation programs involving legacy system decommissioning, phased coexistence, integration modernization, data migration, reporting modernization, and operational change management.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$132,232 - $176,310 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$138,844 - $185,124 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$145,456 - $193,940 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 343183

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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Benefits

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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