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Service Department Manager Jobs in Wheeling, IL (NOW HIRING)

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Service awards * Manager outings * free meals * A culture that encourages teamwork and community ... But some managers also lead Departments. These managers' responsibilities may include managing ...

Department Manager

Schaumburg, IL · On-site

$20.25 - $22.50/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Department Manager

Rolling Meadows, IL · On-site

$20.50 - $23.25/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Department Manager

Waukegan, IL · On-site

$19.50 - $21.75/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Department Manager

Schaumburg, IL · On-site

$20.25 - $22.50/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Service awards * Manager outings * free meals * A culture that encourages teamwork and community ... But some managers also lead Departments. These managers' responsibilities may include managing ...

Department Manager

Zion, IL · On-site

$19.75 - $22/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

Service awards * Manager outings * free meals * A culture that encourages teamwork and community ... But some managers also lead Departments. These managers' responsibilities may include managing ...

Service awards * Manager outings * free meals * A culture that encourages teamwork and community ... But some managers also lead Departments. These managers' responsibilities may include managing ...

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Showing results 1-20

Service Department Manager information

See Wheeling, IL salary details

$29.5K

$72.8K

$117K

How much do service department manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service department manager in Wheeling, IL is $72,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $86,500.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What cities near Wheeling, IL are hiring for Service Department Manager jobs?

Cities near Wheeling, IL with the most Service Department Manager job openings:

Infographic showing various Service Department Manager job openings in Wheeling, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,830 per year, or $35 per hour.

Customer Service Department Manager

ULINE

Gurnee, IL • On-site

$85K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago


Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 114 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,214 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 84%

    84% say they get enough training

    say they get enough training

Featured by Uline, based on 114 Breakroom Quiz responses from their frontline employees


Job description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor's degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!


Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.


What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

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