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Service Department Manager Jobs in Springfield, OR

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Service Department Manager information

See Springfield, OR salary details

$29.5K

$72.8K

$117K

How much do service department manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service department manager in Springfield, OR is $72,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $86,400.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What cities near Springfield, OR are hiring for Service Department Manager jobs?

Cities near Springfield, OR with the most Service Department Manager job openings:

Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,806 per year, or $35 per hour.

Kendall Toyota Service BDC Receptionist

Kendall Auto Group

Eugene, OR

$27K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Toyota of Eugene is hiring for a Service BDC Receptionist to join our Service team. At Toyota, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene.


Some of the benefits of working with Kendall are:

  • Competitive pay starting at $27,000-$34,000 per year depending on experience.
  • Competitive Paid Time Off
  • Career path development opportunities
  • Discounts on parts, service and vehicle purchases for you and your immediate family
  • Medical, Dental and Vision insurance
  • Paid Life insurance
  • 401(k) plan w/ Fidelity
  • Accident and Illness supplemental plans

Duties and essential job tasks:

  • Make outbound calls to prospective customers (75- 125 calls per day total).
  • Contact customers to schedule service appointments. Quickly, politely and accurately determines customer service needs.
  • Use telephone, email and other means to communicate with customers and vendors.
  • Answer telephones consistent with company standards; provide information to callers and route calls.
  • Staying knowledgeable on current service department offers. Offering clients service appointment specials that may fit their needs.
  • Input and maintain vehicle and customer information in computer system.
  • Performs data entry and performs general office clerical tasks including: working within Excel Spreadsheets to document daily client contacts.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.


Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.


Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.


Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!


Apply