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Service Department Manager Jobs in Portland, OR (NOW HIRING)

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Service Department Manager information

See Portland, OR salary details

$30.2K

$74.5K

$119.6K

How much do service department manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service department manager in Portland, OR is $74,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $88,400.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What cities near Portland, OR are hiring for Service Department Manager jobs?

Cities near Portland, OR with the most Service Department Manager job openings:

Service Department Manager jobs near you

Department Manager - Flexible Scheduling!

McDonald's

Milwaukie, OR • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,068 frontline employees who took The Breakroom Quiz

60th of 106 rated fast food restaurants

Job description

DESCRIPTION
READY FOR A GREAT CAREER OPPORTUNITY?
JOIN OUR TEAM TODAY FOR THESE GREAT BENEFITS AND MORE:
  • Flexible scheduling: full or part-time schedules during all dayparts
  • Free and Discounted Meals
  • FREE College: Earn your Associate's or Bachelor's Degree through our partner school, Colorado Technical University, and pay $0! You also get a free laptop to keep!
  • Tuition assistance of up to $3,000 per year at any other accredited school
  • GED completion courses
  • Spanish to English courses
  • Plus, FREE Career Advising, English classes, and Online High School classes

Description:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers' responsibilities may include managing assigned systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
The Guest Service Department Manager's responsibilities may include making sure crew and managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
The Kitchen Department Manager's responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
The People Department Manager's responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager's responsibilities may also include making sure crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.
Previous managerial experience is required, ideally within a restaurant, retail or hospitality environment. We're looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald's environment. You must be 18 years or older to be a manager in our restaurants.
Additional Info:
Along with competitive pay, a Department Manager at a McDonald's store is eligible for incredible benefits including:
• Paid time off
• Education through Archways to Opportunity including opportunities to earn a College or High School degree for free, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• Short- and Long-Term Disability, life and accident insurance
• 401K retirement savings plan with employer contribution
This job posting contains some information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day including those in this listing and more.
REQUIREMENTS
  • A passion for hospitality
  • Accuracy and attention to detail
  • Ability to work a flexible schedule
  • A desire to work as part of a team
  • Strong verbal and written skills are a must.
  • Previous manager experience

McDonald's® believes a job is about seizing an opportunity to learn, grow and succeed. That's why a job at your local McDonald's not only works around your schedule, but may also help you every day by offering world-class training, high school completion courses, college tuition assistance, and more. These opportunities are available at participating restaurants and will help you grow into a leader!

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About McDonald's

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What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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