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Service Delivery Program Manager Jobs in Georgia

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

We are seeking an experienced Onshore Program Manager to lead and manage end-to-end program delivery, ensuring alignment with business objectives, timelines, and quality standards. Requirement/Must ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

What cities in Georgia are hiring for Service Delivery Program Manager jobs? Cities in Georgia with the most Service Delivery Program Manager job openings:
Program Manager

Program Manager

Air Evac Lifeteam

Greensboro, GA • On-site

Full-time

Posted 10 days ago


Job description

More Information about this Job
JOB SUMMARY: Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP's and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.
ESSENTIAL FUNCTIONS/DUTIES
Leadership and Management
A. Base Leadership:
  • Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
  • Responsible for the development of the annual base budget and Performa.
  • Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).

B. Crew Management:
  • Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
  • Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
  • Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
  • Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service
  • Responsible for customer mapping to understand customer goals and required deliverables.
  • Responsible for "customer listening" to understand and gain insight to the customer experience, needs and wants.
  • Manages customer relations to include in-region business development, communication and contract management.
  • Oversees base marketing and public relation needs. Fiscal Management/Marketing
  • Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
  • Responsible for appropriate and measurable financial plan(s).
  • Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other
  • Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
  • Represents the Company at public and professional meetings, specifically responsible for those meetings within that base's service area.
  • Coordinates and manages the local leadership team meetings.

QUALIFICATIONS
Experience:
  • Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable.
  • One (1) year management or supervisory experience.
  • Ability to design, execute and measure an effective business and marketing plan.

Education:
  • Bachelor's degree or equivalent knowledge and experience preferred.

Candidate must live within 70 miles of this location.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
Check out our careers site benefits page to learn more about our benefit options.