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Service Delivery Program Manager Jobs in Georgia

SERVICE DELIVERY MANAGER SIS, LLC, a Microsoft Certified Partner, leads the industry in providing ... incentive program, substantial vacation time, and comprehensive health, dental, and vision ...

Sr. Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Overview The Program Manager oversees operational and quality delivery of the projects within their ... or service offering artifacts in addition to responsibilities for enhancements and version control ...

The PM's success is measured by contractual compliance, budget health, and service delivery and ... The Program Manager must ensure that all personnel maintain their required DoW 8570/8140 ...

Lead the development and application of performance-based service delivery models, ensuring ... Manage program budgets, financial forecasts, cost controls, and resource allocations to ensure ...

Program Manager Location: Atlanta, GA (Hybrid - Onsite as directed by client) Job Type: Contract ... and service delivery. Key Responsibilities * Manage and coordinate tasks for small, medium, and ...

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Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

What cities in Georgia are hiring for Service Delivery Program Manager jobs? Cities in Georgia with the most Service Delivery Program Manager job openings:

$130K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Job description

Must Have Technical/Functional Skill
• 1215 years of IT experience with strong Production Support / Run Services background
• Proven experience in Insurance domain (Life, P&C, Group Benefits preferred)
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management)
• Experience with ServiceNow or similar ITSM tools
• Strong leadership, communication, and crisis management skills
Roles & Responsibilities
Service Delivery & Operations
• Own end-to-end production support delivery for insurance systems (Policy Admin, Claims, Billing, Underwriting, CRM, Data & Integrations)
• Ensure compliance with SLAs, KPIs, and availability targets across L1/L2/L3 support
• Act as single point of accountability for run operations and escalations
Incident, Problem & Change Management
• Lead Major Incident Management for high-severity production issues with effective stakeholder communication
• Drive root cause analysis (RCA), reduction of repeat incidents, and operational risk mitigation
• Ensure controlled and compliant change and release management in regulated insurance environments
Stakeholder & Governance Management
• Manage relationships with client IT, business, vendors, and TCS leadership
• Conduct service reviews, operational dashboards, and executive reporting
• Ensure compliance with insurance regulatory, audit, and security requirements
Team & Vendor Management
• Lead global onshoreoffshore support teams within TCS delivery model
• Ensure optimal staffing, skill readiness, shift coverage, and performance management
• Govern third-party vendors and ensure service and contract adherence
Continuous Improvement
• Drive automation, shift-left, monitoring improvements, and cost optimization
• Support transformation initiatives including cloud operations, DevOps, SRE, and AI-enabled support
• Improve service maturity, knowledge management, and operational efficiency
Salary Range $130,000-$140,000Per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; T raining Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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