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Service Delivery Manager Jobs in Wheaton, IL (NOW HIRING)

krg technology inc

Mainframe SDM Delivery

Chicago, IL · On-site

Qualifications High School Diploma/GED 5+ years' experience in managing a service delivery practice (recovery and expense; resource staffing)/project managing complex infrastructure engagements ...

The Bronx

Software Delivery Manager

Chicago, IL · On-site

$120 - $180/hr

Scion Technology has been engaged to conduct a search for an experienced Software Delivery Manager ... ABOUT OUR FIRM Scion Staffing, Inc. is an equal opportunity employer and service provider and does ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Wheaton, IL

Service Delivery Manager information

See Wheaton, IL salary details

$28K

$90.8K

$155.1K

How much do service delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service delivery manager in Wheaton, IL is $90,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $123,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Wheaton, IL?

The most popular types of Service Delivery jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Service Delivery Manager jobs?

Cities near Wheaton, IL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,793 per year, or $43.7 per hour.

Manager, Service Delivery

Livingston International

Schaumburg, IL • On-site

Full-time

Re-posted 8 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Manager, Service Delivery
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
We are seeking a Manager to lead our Air/Sea team of 7-10 with varias clients and commodities. You would be responsible for the day to day administration of the Service Delivery Team, managing the overall service delivery to the clients through classification and entry summary; coordinating "single-point of contact" for the customer; and ensuring client relationships are maintained through proactive client contact and superior customer service.
KEY DUTIES & RESPONSIBILITIES
  • Supervise the Service Delivery Team on a day-to-day basis ensuring we are meeting SOP with the client. Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team.
  • Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
  • Manage and capture audit results and monitor metrics and measurements against standards. Regularly provide feedback and coaching to employees and where necessary or required to the Client.
  • Manage staffing decisions: recruitment, hiring, and terminations for the department.
  • Complete annual performance reviews and make salary recommendations.
  • Ensure that teams are working within budget from a revenue and cost perspective
  • Ensure client service meets corporate objectives and is provided on a proactive, timely basis
  • Support business development efforts, including client visits as required
  • Client onbarding/orientation
  • Provide expert advice to both internal and external customers
  • Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely
  • Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely
  • Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
  • Actively seek out, develop and implement process improvement opportunities for the business

KNOWLEDGE & SKILLS
  • Experienced in managing high shipment volumes
  • Extensive knowledge in Customs and regulatory requirements
  • Strong team leadership and ability to coach and grow team development skills
  • Strong leadership skills
  • Client Service orientation.
  • Ability to make decisions and recommendations within authorized limits prescribed.
  • Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
  • Analytical skills with problem solving ability

WORK EXPERIENCE - MINIMUM REQUIRED
6 years of related experience
Team management experience
EDUCATION
Required: High School/GED or equivalent
Preferred: Bachelors Degree or equivalent
CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.
COMPETENCIES
Customer First Focus
Business Acumen and Straight Talk
Accountability
Agility
Leading and Developing
Inclusion and Collaboration
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 71,875-110,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.
Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Job Type: Full Time
Location: IL Schaumburg - US082

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