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Service Delivery Manager Jobs in Rutherford, NJ (NOW HIRING)

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Datavant

Service Delivery Manager

New York, NY · On-site +1

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

New

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

ICT Service Delivery Manager Brunswick Group is seeking an experienced hands-on Service Delivery Manager to lead our helpdesk across our Americas offices, based in our New York office. The successful ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

IPsoft

CRM/Service Delivery Manager

New York, NY · On-site

Ensure absolute quality standards of technical & business service * delivery. * Create, maintain ... Accompany account management or onsite/client visit presentations. * Act as mentor to new L1 CRMs ...

Braze

Delivery Manager

New York, NY · On-site

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will ...

Braze

Delivery Manager

New York, NY · On-site

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will ...

National Grid

Delivery Manager

Brooklyn, NY · Hybrid

Build working knowledge of the Project Delivery Framework and key dependencies across functions (e.g., Architecture, Risk Management, Service Transition) * Understand how work is structured within ...

FJA-US Inc.

Delivery Manager

Manhattan, NY · On-site

$116K - $165K/yr

The Delivery Manager serves as the primary project and operational point of contact for assigned workstreams and acts as the coordination bridge between customers, Delivery leadership, Product ...

FJA-US Inc.

Delivery Manager

Manhattan, NY · On-site

$116K - $165K/yr

The Delivery Manager serves as the primary project and operational point of contact for assigned workstreams and acts as the coordination bridge between customers, Delivery leadership, Product ...

KAIZEN TECHNOLOGIES INC

Delivery Manager

Piscataway, NJ · Hybrid

$60 - $65/hr

Role: Delivery Manager Business Line Health, Annuity & Life Location: Piscataway, NJ ( Hybrid ... Experience in financial services or insurance technology ideally within TPA, life, health, or ...

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All JobsService Delivery Manager JobsService Delivery Manager Jobs in Rutherford, NJ

Service Delivery Manager information

See Rutherford, NJ salary details

$29.6K

$95.8K

$163.6K

How much do service delivery manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for service delivery manager in Rutherford, NJ is $95,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $130,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
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Service Delivery Manager jobs near you

Service Delivery Manager

Chain IQ

Jersey City, NJ • On-site

Other

Posted 6 days ago

Job description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

About the Role

We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the effective delivery of Managed Services across the assigned scope.

You will act as the primary interface between local stakeholders and the global delivery organization, ensuring that services are delivered in line with agreed expectations, performance standards, and governance frameworks. In addition, you will support the global sourcing community by facilitating coordination, alignment, and continuous improvement.

Key Responsibilities 1. Service Delivery Management (Core Accountability)
  • Own and oversee the end-to-end delivery of Managed Services within the assigned scope
  • Ensure services are delivered in line with contractual commitments, SLAs, and performance targets
  • Monitor and track service performance, KPIs, and delivery outcomes
  • Identify and proactively address delivery risks, issues, and escalations
  • Drive service quality, efficiency, and stakeholder satisfaction
  • Act as the central coordination point across delivery teams and functions for your geography
2. Stakeholder Management & Interface Role
  • Serve as the primary point of contact for local business stakeholders
  • Ensure clear communication, alignment of expectations, and responsiveness
  • Translate business needs into actionable requests for delivery teams
  • Facilitate collaboration between stakeholders and global delivery teams
  • Manage escalations and ensure timely resolution
3. Governance & Performance Management
  • Support and participate in governance forums and operational review meetings
  • Provide structured reporting on service delivery, performance, and improvement actions
  • Ensure transparency on pipeline, workload, and delivery status
4. Global Sourcing Community Support
  • Support the coordination and effectiveness of a global sourcing community
  • Facilitate alignment between regional demand and global delivery capabilities
  • Promote adoption of standard processes, tools, and ways of working (without owning sourcing execution)
  • Contribute to knowledge sharing and continuous improvement initiatives
  • Act as a connector between local needs and global expertise
5. Continuous Improvement & Operational Excellence
  • Identify opportunities to improve service delivery, processes, and stakeholder experience
  • Support implementation of process enhancements and operating model improvements
  • Drive adoption of tools, reporting standards, and best practices
  • Contribute to building a high-performing and scalable service delivery environment
Qualifications & Experience
  • Bachelor's degree in Business, Supply Chain, or related field
  • 10 years of experience in service delivery, account management, or procurement environments
  • Proven experience managing service performance, stakeholders, and delivery governance
  • Experience in global or cross-regional environments
  • Understanding of procurement needs is a must have
  • Ability to speak with senior leadership

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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