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Service Delivery Manager Jobs in Redding, CT (NOW HIRING)

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

Accenture

Service CCaaS Technology Delivery Lead

Carmel, NY · On-site

$213K/yr

Manages and contributes to development of the platform migration and global roll out strategy and execution * Works with software and technology partners to design & deliver Service-focused solutions

Star Group

Oil Delivery Coordinator

Port Chester, NY · On-site

$20.75 - $27.75/hr

Working closely with Delivery Manager and Delivery Supervisors, along with the Service Department and Service Coordinators * Organizing all Delivery Tickets, manifests, loading tickets, pre and post ...

Robison

Oil Delivery Coordinator

Port Chester, NY · On-site

$20.75 - $27.75/hr

Working closely with Delivery Manager and Delivery Supervisors, along with the Service Department and Service Coordinators * Organizing all Delivery Tickets, manifests, loading tickets, pre and post ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Redding, CT

Service Delivery Manager information

See Redding, CT salary details

$30.1K

$97.6K

$166.7K

How much do service delivery manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service delivery manager in Redding, CT is $97,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $133,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What cities near Redding, CT are hiring for Service Delivery Manager jobs? Cities near Redding, CT with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Redding, CT as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $97,578 per year, or $46.9 per hour.

Service Delivery Manager, AVP

Apple Bank

Scarsdale, NY • On-site

$150K - $180K/yr

Full-time

Re-posted 28 days ago

Job description

Hybrid/Scarsdale, NY
Pay Range: $150,000 - $180,000
Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization’s business lines, as well as be responsible for coordinating and communicating service updates and introducing new services to our employee base. This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides coaching, development planning, and goal setting to junior staff and interacts with senior leadership on a regular basis regarding status updates and initiatives/opportunities for technological improvement.
The successful candidate will possess a track record of successful leadership as a service delivery professional and is a highly motivated and experienced problem solver with above average customer service and desktop engineering skills. The Manager must also have proven experience supporting end-user desktops and laptops with the most current platforms (Office 365, ServiceNow, Azure, Cloud Based Systems, etc.) This experience is required, as the position is part of the staff that handles escalations from our Service Desk Team.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Incorporate the principles of ITIL into the daily operational activities of the Service Delivery Team and when participating in joint team initiatives; supervise technical development of the Desktop Support Team and lead the day-to-day activities of staff.
  • Ensure that an effective/efficient level support is provided within the desktop support environment for all hours of support, including afterhours and weekend coverage.
  • Act as the primary escalation contact from a desktop support level prior to escalation to other support groups.
  • Assist in the product management of ServiceNow to ensure that the needs of the customer are met, while also ensuring that the stability of the platform is maintained.
  • Assist in the creation and execution of policies and procedures that comply with regulatory requirements as dictated by NYDFS and FFIEC.
  • Document common issues, causes, and solutions; develop policies/procedures, user-guides, FAQs and web-based guides; provide content for the Bank’s IT intranet page.
  • Oversee service delivery engagement to ensure compliance with change and risk management, as well as audit/regulatory controls, involving data gathering, analyses, and reporting.
  • Develop and leverage reporting to identify current trends and recurring issues; develop actionable plans to address these issues.
  • Partner with various teams throughout the organization including Network and Server Infrastructure, Quality Control, Information Security, Internal Audit, and IT Governance, Risk, & Compliance (IT-GRC), etc.
  • Identify, analyze, and solve problems in a timely and organized manner utilizing industry best practices/ procedures.
  • Maintain knowledge of IT industry to effectively address ongoing demands for enhancements to existing network and services, which may include team or individual research, as well as testing, reading, and attending conferences.
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • Bachelor’s degree and a minimum 7 years of experience IT project management, in lieu of education, 12 years of direct related work experience.
  • Proven experience supporting end-user desktops and laptops with the most current platforms (Office 365, ServiceNow, Azure, Cloud Based Systems)
  • Experience working closely with SMEs, project managers, and process owners to capture business requirements to translate them into technical specifications and develop ServiceNow functionality.
  • Experience in automation and scripting: PowerShell, Scripting, Batch, etc., required.
  • Understanding of Service Delivery function, including the need for standard and consistent responses.
  • ServiceNow Application Developer Certification is a plus.
  • Understanding of root cause analysis.
  • Must be cybersecurity knowledgeable.
  • Foster teamwork and partner across functional areas to deliver seamless service to customers.
  • Experience in writing reports, business correspondence, and procedure manuals.
  • Strong understanding of networking and related services.
  • Excellent interpersonal and communication skills (verbal + written); must be skilled at communicating technical concepts to non-technical employees.
  • Ability to identify and escalate situations requiring urgent attention.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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