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Service Delivery Manager Jobs in Park Ridge, IL (NOW HIRING)

TecTammina

SOA Delivery Manager

Chicago, IL

... Service Bus, Oracle Identity and Access Management, etc. Over 10 + years on experience in ... Ready to travel frequently within North America geography Own the project deliveries of all ...

SoftNice INC

Cognos Delivery Manager

Chicago, IL · On-site

... Services Model with a team size of at least 25+ Ability to effectively manage multiple streams of ... delivery of BI solutions prior experience in interfacing with business users and overall ...

Domino's Franchise

Delivery Driver01644

Chicago, IL · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

Deloitte

Origami Risk Delivery Manager

Chicago, IL · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

SoftNice INC

Cognos Delivery Manager

Chicago, IL · On-site

... Development Services Model with a team size of at least 25+ - Ability to effectively manage ... delivery of BI solutions - prior experience in interfacing with business users and overall ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Park Ridge, IL

Service Delivery Manager information

See Park Ridge, IL salary details

$28.5K

$92.4K

$157.9K

How much do service delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service delivery manager in Park Ridge, IL is $92,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
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Cities near Park Ridge, IL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

SOA Delivery Manager

TecTammina

Chicago, IL

Full-time

Re-posted 18 days ago

Job description

Company Description

First IT Solutions

Job Description

Implementation experience in multiple Fusion middleware products like Oracle SOA Suite, Oracle Service Bus, Oracle Identity and Access Management, etc.

Over 10 + years on experience in Integration area

Exposure to integration in multiple industry domains

Must have worked in Onsite-Offshore Model

Ability to deliver technical presentations

Must be commercially aware, able to identify & effectively communicate commercial opportunities 

Experience of working in both development and managed services project

Ability to learn new technologies

Excellent communication and presentation skill

Excellent documentation skill with attention to details

Over 4 years of experience in project management which includes planning, implementation, tracking of deliverables, etc.

Ready to travel frequently within North America geography

Own the project deliveries of all projects in North America geography in terms of facilitation and risk mitigation

Must have managed 2 + projects/programs for NA customer(s)

Qualifications

Bachelor's or Higher Degree is required

Additional Information

Job Status: Full Time 

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

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