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Service Delivery Manager Jobs in Lockport, IL (NOW HIRING)

66degrees

Delivery Manager

Chicago, IL · On-site

Overview of Role As a contributor to the Delivery Management team at 66degrees, you will be responsible for managing the complete project / program life cycles of large complex enterprise projects ...

New

The Bronx

Software Delivery Manager

Chicago, IL · On-site

$120 - $180/hr

Scion Technology has been engaged to conduct a search for an experienced Software Delivery Manager ... ABOUT OUR FIRM Scion Staffing, Inc. is an equal opportunity employer and service provider and does ...

TecTammina

SOA Delivery Manager

Chicago, IL · On-site

... Service Bus, Oracle Identity and Access Management, etc. Over 10 + years on experience in ... Ready to travel frequently within North America geography Own the project deliveries of all ...

Deloitte

Global Delivery Manager

Chicago, IL · On-site

... services to enable heart-of-the-business solutions. Recruiting for this role ends on 9/1/2026 ... Manage project delivery for global clients & overseeing teams across multiple deployments. Plan ...

Zones

Project Manager, Service Delivery

Carol Stream, IL · Remote

$101K - $120K/yr

The Project Manager, Service Delivery, leads technology deployment projects from planning through closeout, ensuring delivery across schedule, scope, budget, customer communication, risk management ...

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Service Delivery Manager information

See Lockport, IL salary details

$29.1K

$94.2K

$161K

How much do service delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service delivery manager in Lockport, IL is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $128,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Lockport, IL are hiring for Service Delivery Manager jobs?

Cities near Lockport, IL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Lockport, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,218 per year, or $45.3 per hour.

Delivery Manager

66degrees

Chicago, IL • On-site

Full-time

Posted 3 days ago

New

Job description

Overview of 66degrees
66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.
At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.
Overview of Role
As a contributor to the Delivery Management team at 66degrees, you will be responsible for managing the complete project / program life cycles of large complex enterprise projects, with a strong emphasis on leveraging agile delivery. An ideal candidate will thrive in our fast-paced, collaborative culture at 66degrees, and believe in delivering innovative solutions that shape the future of work for our clients through effective project execution.
Responsibilities
  • Manage enterprise projects from initial communication to project completion leveraging agile principles.
  • Lead cross-functional engagements (cloud, data, analytics, AI, application development, digital experience, strategy) and teams to maintain customer momentum driving project success.
  • Serve as the key intermediary between our customers and technical leadership to gather requirements, estimate work, define project milestones, and evaluate risks ensuring clear project scope. Lead standups, scrum ceremonies, and project status meetings championing agile practices.
  • Facilitate the swift resolution of customer concerns and act as an escalation point for issues ensuring project progress.
  • Develop domain and technical knowledge to understand technical implementations to facilitate conversations that inform project decisions.
  • Responsible for project scope, finances, schedule and expectations of all parties, meticulously managing project deliverables.
  • Provide regular status updates to stakeholders and executive management, maintain effective communication with leadership to keep them aware of critical issues and action plans throughout the project lifecycle. Own project retrospectives and related reporting, driving continuous improvement in project delivery.
  • Maintain an organized project using project management tools (e.g., FinancialForce, JIRA, Asana).
  • Build and maintain client relationships through project delivery and proven value
  • Confidence in self-organization and a tenacity to deliver results for clients
Qualifications
  • 3+ years of relevant experience working as an Project Manager or equivalent experience with technology implementations including significant experience successfully leading large engagements for enterprise clients.
  • Prior experience working as a consultant and communicating with executives is required.
  • Strong technical background with a good understanding of software development and cloud technologies (GCP is a plus).
  • Unmatched analytical and communication skills, and demonstrated ability to translate client requirements to system functionality and project outcomes.
  • Technical aptitude and ability to understand technical designs, challenges, and risks
  • Proven ability to manage multiple projects at a time while paying close attention to detail
  • Solution-focused and ability diffuse high stake situations
  • Scrum/Agile Certification and knowledgeable about large enterprise delivery frameworks such as SAFe, Waterfall, etc with a strong preference for agile project work. Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana).
  • Interest in building out regional delivery management teams focused on effective project delivery.
  • Capacity to travel to client sites as needed and requested (<25%)
  • A Bachelor's degree in Business, Management, Engineering, or related or equivalent work experience required.

Please note, we cannot sponsor or transfer any visas, of any kind, at this time.
66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.
AI Transparency & Disclosure
As an AI transformation partner, 66degrees leverages intelligent solutions to enhance our recruitment experience. We utilize AI tools-including LinkedIn Recruiter's Hiring Assistant and interview transcription technologies-to assist with sourcing, role analysis, and capturing interview highlights.
These tools augment our process, but we "Commit to Our Craft" by ensuring all final hiring decisions are made by our human Talent Team. By applying, you acknowledge the use of these technologies to help us "Win Together" in finding the best fit for our team.

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