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Service Delivery Manager Jobs in Florida, PR (NOW HIRING)

prounlimited

Delivery Partner

Juana Diaz, PR · Hybrid

$50K - $60K/yr

This position will work closely with vendors, client hiring managers, and cross-functional teams to ensure smooth service delivery. Location This role requires working a hybrid schedule in Juana Diaz ...

Sartorius AG

HR Service Partner

Yauco, PR · On-site

$60 - $80/hr

HR Service PartnerThe Human Resources Service Partner is responsible for delivering efficient and effective support to HR customers, including employees, HR Business Partners, and HR Managers. This ...

Marriott

COA Restaurant Manager

Dorado, PR · On-site

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of ...

Advance Auto Parts

PR Service Manager

Dorado, PR

Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...

Marriott

Restaurant General Manager

Dorado, PR · On-site

$44K - $61K/yr

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of ...

Marriott

Restaurant Assistant Manager

Dorado, PR · On-site

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of ...

Marriott International

Restaurant General Manager

Dorado, PR · On-site

$44K - $61K/yr

... service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special ...

Cotton

Construction Project Manager

Ponce, PR · On-site

$70K - $80K/yr

Position Overview The Construction National Project Manager you will oversee all aspects of project execution, ensuring seamless coordination, top-quality service delivery, and adherence to safety ...

Sartorius Stedim Biotech

HR Service Partner

Yauco, PR · On-site

TheHuman Resources Service Partneris responsible for delivering efficient and effective support to HR customers, including employees, HR Business Partners, and HR Managers. This role oversees the ...

Sartorius Stedim Biotech

HR Service Partner

Yauco, PR · On-site

TheHuman Resources Service Partneris responsible for delivering efficient and effective support to HR customers, including employees, HR Business Partners, and HR Managers. This role oversees the ...

O'Reilly Auto Parts

Delivery Specialist

Ponce, PR

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

O'Reilly Auto Parts

Delivery Specialist

Yauco, PR · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

O'Reilly Auto Parts

Delivery Specialist

Morovis, PR

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

O'Reilly Auto Parts

Delivery Specialist

Castaner, PR · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Florida, PR

Service Delivery Manager information

See Florida, PR salary details

$24.7K

$79.9K

$136.5K

How much do service delivery manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service delivery manager in Florida, PR is $79,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $108,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Florida, PR are hiring for Service Delivery Manager jobs?

Cities near Florida, PR with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Florida, PR as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $79,887 per year, or $38.4 per hour.

Delivery Partner

prounlimited

Juana Diaz, PR • Hybrid

$50K - $60K/yr

Full-time

Re-posted 15 days ago

Job description

About the Role

The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams to ensure smooth service delivery.

Location

This role requires working a hybrid schedule in Juana Diaz and Salinas, PR. Actual location will depend on the season. 

What You Will Do

  • DP is responsible for the day-to-day delivery of Magnit’s products/services
  • The DP must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
  • Depending on the size of the team, the DP scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
  • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
  • Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:

  • Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete MagnitVMS VMS records
  • Handle critical Employee Relations issues, requesting support and guidance as required
  • Resolve and follow-through, in a timely manner, all issues related to the worker
  • Escalate to the DM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. 

For Staffing desk:

  • Facilitate the fulfillment of temporary requisitions through MagnitVMS (VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
  • Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
  • Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

 

What You Will Need

  • Bachelor’s degree or equivalent combination of education and relevant work experience
  • 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
  • Experience working with VMS platforms (e.g. MagnitVMS) preferred
  • Experience with contingent workforce programs, staffing vendors, or payroll operations
  • Strong working knowledge of Microsoft Office Suite
  • Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Compensation

Salary range: $50,000-$60,000 USD annually

Salary rates are based on experience, skills, and geographical location

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