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Service Delivery Manager Jobs in Bayamon, PR (NOW HIRING)

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across ... service delivery, and effective collaboration with internal and external stakeholders. Key ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across ... service delivery, and effective collaboration with internal and external stakeholders. Key ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

$80 - $100/hr

The Patient Services Manager is responsible for overseeing and optimizing daily operations across ... service delivery, and effective collaboration with internal and external stakeholders. Key ...

Texas Roadhouse

Service Manager

Carolina, PR · On-site

As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...

Xerox

Docucare Associate - Guaynabo, PR

Guaynabo, PR · On-site

$15.75 - $21/hr

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer ...

JLL

Supervisor

Gurabo, PR · On-site

Preventive Maintenance Program Management * Guarantees compliance with preventive maintenance plans, corrective maintenance tasks, and proper vendor service delivery * Develops, implements, and ...

RiskOne HR Consulting

Banquet Manager

San Juan, PR · On-site

Supervise banquet staff to ensure efficient and professional service delivery * Supervises set up ... Manage labor costs through effective scheduling and staffing practices. * Monitor banquet expenses ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$60 - $80/hr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary ... The selected candidate will develop and implement strategies to optimize service delivery ...

Burlington

Operations/Service Manager

Carolina, PR · On-site

$23.10 - $32.55/hr

... are delivering excellent customer service and the highest degree of professionalism. A Day in the Life * Lead the Customer Service and Cashier teams, driving compliance to company policies and ...

Kelly Services

Operations Manager

San Juan, PR

$175K/yr

We're seeking a Operations Manager Direct Hire position to work at an international organization ... Ensure exceptional service delivery and performance standards across all areas of responsibility.

GOEBEL FIXTURE COMPANY

Banquet Manager

San Juan, PR · On-site

$60 - $80/hr

Supervise banquet staff to ensure efficient and professional service delivery * Supervises set up ... Manage labor costs through effective scheduling and staffing practices. * Monitor banquet expenses ...

Popular

Manager I - Software Engineering

San Juan, PR · On-site

$125 - $150/hr

Hybrid Manager I - Software Engineering Location: Hybrid fromSan Juan, Puerto Rico General ... deliver value to customers. Production Support & Service Reliability * Ensure high availability ...

Burlington

Operations/Service Manager II

Guaynabo, PR · On-site

$22.05 - $30.45/hr

... are delivering excellent customer service and the highest degree of professionalism. A Day in the Life * Lead the Customer Service and Cashier teams, driving compliance to company policies and ...

Burlington

Operations/Service Manager IV

Carolina, PR · On-site

$24.30 - $32.40/hr

... are delivering excellent customer service and the highest degree of professionalism. A Day in the Life * Lead the Customer Service and Cashier teams, driving compliance to company policies and ...

Burlington

Operations/Service Manager II

Guaynabo, PR · On-site

$20 - $26.65/hr

... are delivering excellent customer service and the highest degree of professionalism. A Day in the Life * Lead the Customer Service and Cashier teams, driving compliance to company policies and ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Bayamon, PR

Service Delivery Manager information

See Bayamon, PR salary details

$26.1K

$84.6K

$144.6K

How much do service delivery manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service delivery manager in Bayamon, PR is $84,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $115,300.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Bayamon, PR?

The most popular types of Service Delivery jobs in Bayamon, PR are:

What cities near Bayamon, PR are hiring for Service Delivery Manager jobs?

Cities near Bayamon, PR with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Bayamon, PR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $84,617 per year, or $40.7 per hour.

Delivery Coordination Supervisor

Alivia Health

Guaynabo, PR • On-site

Full-time

Posted 16 days ago

Job description

Under the leadership of the Access & Reimbursement / Delivery Coordination Manager, the Delivery Coordination Supervisor is responsible for the day-to-day execution and oversight of medication delivery coordination processes for specialty pharmacy patients following coverage approval.

This role ensures that all approved cases are scheduled and coordinated in a timely and accurate manner, with a strong focus on aligning delivery timing with the patient’s administration date to support optimal treatment outcomes and operational efficiency.

The Supervisor is accountable for overseeing frontline staff and ensuring that all delivery coordination activities meet defined service levels, compliance standards, and quality expectations.

Key Responsibilities

  • Supervise the daily operations of the Delivery Coordination team, ensuring approved cases are scheduled, coordinated, and completed accurately and within established service level expectations.
  • Create work schedules, operational plans, and team priorities to ensure appropriate workload distribution, timely follow-up, and continuity of delivery coordination activities.
  • Monitor delivery coordination queues and case status to ensure medications are coordinated according to patient needs, administration dates, pharmacy readiness, and operational requirements.
  • Ensure the team confirms required delivery information, including patient availability, delivery address, medication readiness, special handling needs, and timing requirements prior to shipment or delivery scheduling.
  • Coordinate with Pharmacy, Case Management, Inventory, Logistics, and other operational teams to support timely delivery execution and continuity of therapy for specialty pharmacy patients.
  • Identify delivery delays, scheduling barriers, documentation gaps, or workflow issues and implement timely corrective actions or escalations to minimize impact to patients and operations.
  • Monitor and analyze Delivery Coordination performance metrics, including productivity, quality, turnaround time, backlog aging, delivery timeliness, and service level adherence.
  • Generate, review, and present operational reports and performance indicators to management to support decision-making, identify trends, and drive continuous process improvement.
  • Provide coaching, mentorship, and ongoing feedback to Delivery Coordination team members to strengthen quality, productivity, accountability, and patient service outcomes.
  • Collaborate with the Education team to identify training needs, support onboarding, and ensure team members complete required training related to delivery coordination workflows, systems, and service standards.
  • Document, manage, and escalate patient complaints, delivery concerns, missed delivery risks, or service issues, ensuring appropriate resolution aligned with established service standards.
  • Support operational activities such as delivery holds, list movements, delivery follow-ups, void-related coordination, and other delivery coordination processes as needed.
  • Provide support to team members in resolving technical issues related to delivery coordination tools and systems, escalating incidents to the Information Technology department as appropriate.
  • Ensure compliance with company policies, procedures, regulatory standards, privacy requirements, and internal quality expectations while promoting a culture of accountability, compliance, and exceptional patient service.
  • Perform other duties as assigned.

SUPERVISORY RESPONSABiLITIES

Supervisor Level

Knowledge, Skills, and Abilities

  • Strong interpersonal communication skills, including team leadership, conflict resolution, collaboration, and the ability to foster a positive and accountable work environment.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with team members, patients, healthcare providers, payers, and internal stakeholders.
  • Ability to supervise, coach, develop, and motivate team members while promoting a collaborative, accountable, and high-performing team culture.
  • Strong organizational, time management, and multitasking skills, with the ability to manage multiple priorities in a fast-paced operational environment.
  • Results-oriented mindset, with the ability to achieve key performance indicators, productivity standards, quality expectations, and established service levels.
  • Ability to analyze operational performance metrics, identify trends and improvement opportunities, and implement corrective actions to optimize team performance.
  • Strong problem-solving, decision-making, and operational issue management skills.
  • Ability to adapt to changes in processes, priorities, and business needs while effectively leading change implementation within the team.
  • Strong customer service orientation and commitment to delivering an exceptional experience to patients, healthcare providers, payers, and internal stakeholders.
  • Ability to collaborate effectively with cross-functional teams to ensure operational continuity, efficiency, and alignment across departments.
  • Ability to maintain confidentiality and appropriately handle sensitive patient, employee, and business information.
  • Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Knowledge of CPR+ or similar pharmacy management systems preferred.

EDUCATION REQUIRED

 Technical coursework or Associate's degree or relevant experience 

EXPERIENCE

 1 to 3 years of experience in similar functions or relevant experience