Service Delivery Manager Jobs in Elgin, IL (NOW HIRING)

What We're Looking For
Serves as a trusted advisor to airports and aviation organizations, providing leadership in the planning, implementation, and digital architecture and implementation of operational, technology, geospatial, asset management, digital twin, and digital transformation initiatives. This role partners with airport stakeholders, HNTB project teams, and national practice leaders to improve operational performance, modernize business processes, and advance strategic airport objectives.
The position supports major airport programs from strategy through implementation, helping clients navigate complex operational challenges while ensuring successful project delivery, stakeholder alignment, and long-term value realization. The Airport Operations Delivery Manager also contributes to business development, thought leadership, industry engagement, and the advancement of HNTB's aviation practice.
*Location is flexible to any geography with an existing HNTB office.
What You'll Do:

• Applies technical expertise and guidance in area of practice. Acts as subject matter expert to provide strategic advice and analysis and engage in marketing and business development efforts for pursuits.
• Prepares technical materials for projects, including strategic analyses, commercial documentation, technical provisions, procurement documents, and other materials pertaining to applicable subject matter focus.
• Works with the line organization in a senior support role on strategically important client and project pursuits, providing technical input and market knowledge to navigate complex projects and enhance win probabilities and client satisfaction.
• Targets national and international associations, trade shows, etc., to help the division/region/office identify leads, win work and maintain industry recognition.
• Identifies, pursues, and executes high-level projects with assigned departments, agencies, and programs.
• Assists in the successful contracting and project execution process, working closely with regional HNTB staff and office leadership.
• Partners with National Practice Consultants and Leaders to develop and promote technical knowledge and applicability of practice area.
• Works with HNTB project leadership to manage client relationships and guides the application of HNTB services within a specific practice area to best serve the interests of the client and HNTB.
• Contributes to strategic planning in area of expertise and assists with thought leadership initiatives.
• Performs other duties as assigned.

What You'll Need:

• Bachelor's degree in relevant field with 12 years of relevant experience
• Master's degree in relevant field with 11 years of relevant experience
• In lieu of degree, 16 years of relevant experience

What You'll Bring:

• Ability to serve as a trusted advisor to clients, project teams, and leadership on complex operational and technology-enabled initiatives.
• Strong consulting mindset with the ability to listen, assess needs, frame options, and guide practical recommendations.
• Experience translating business challenges into clear strategies, scopes, delivery approaches, and measurable outcomes.
• Ability to facilitate stakeholder conversations, discovery sessions, workshops, and decision-making discussions.
• Strong project delivery instincts, including the ability to identify risks, clarify priorities, and advance work through ambiguity.
• Proven ability to collaborate across disciplines, practices, offices, and client organizations to deliver integrated solutions.
• Strong written and verbal communication skills, including the ability to communicate with executive, operational, and technical audiences.
• Experience supporting strategic pursuits through client engagement, solution shaping, proposal input, and interview preparation.
• Ability to build credibility and maintain strong relationships that support client trust, repeat work, and long-term partnerships.
• Commitment to advancing thought leadership, market awareness, and practical innovation in support of client outcomes
• Collaborative leadership style with the ability to mentor others, strengthen team capabilities, and promote shared success.

Preferred Experience:

• Airport operations and management
• Airport technology systems
• GIS and geospatial technologies
• Asset management and CMMS/EAM platforms
• Digital delivery/transformation programs
• Airport data governance and analytics
• Operational readiness and airport activation
• Aviation capital program support
• Airline, airport, terminal, airfield, and landside operational environments

Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is available for this position.
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Locations:
Chicago, IL, Dallas, TX, Denver, CO, Detroit, MI, Houston, TX (Fannin), New York, NY, Orlando, FL, Salt Lake City, UT, San Francisco, CA, Washington, DC
The approximate pay range for the California San Francisco Bay Area is $225,746.07 - $360,607.36. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
The approximate pay range for Colorado is $198,656.54 - $317,334.48. Please note that the pay range provided is a good faith estimate for the position based on all selected locations within the state at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
The anticipated last day to apply is 10/30/2026. Please note that the job may be unposted prior to this date if the job is filled or no longer a need.
The approximate pay range for New York is $225,746.07 - $360,607.36. Please note that the pay range provided is a good faith estimate for the position based on all selected locations within the state at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
The approximate pay range for Illinois is $198,656.54 - $317,334.48. Please note that the pay range provided is a good faith estimate for the position based on all selected locations within the state at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
The approximate pay range for Washington, DC is $207,686.38 - $331,758.78. Please note that the pay range provided is a good faith estimate for the position based on all selected locations within the state at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.