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Service Delivery Manager Jobs in Cascade, IA (NOW HIRING)

Candidates must have excellent customer service skills. Why Join Parts Authority? • Competitive ... Ability to manage, track and account for money transactions and reconcile customer credit and debt ...

Candidates must have excellent customer service skills. Why Join Parts Authority? Competitive Pay ... Ability to manage, track and account for money transactions and reconcile customer credit and debt ...

New

Delivery Assistant

Dubuque, IA

$14.25 - $17.75/hr

... products, services and content * Work independently or as part of a two-person team * Manage ... Delivery Person, Location: Dubuque, IA - 52002

Delivery Assistant

Dubuque, IA · On-site

$14.25 - $17.75/hr

As a Delivery Assistant, you'll join us during our busy holiday season to accompany a team of ... products, services and content * Work independently or as part of a two-person team * Manage ...

Delivery Assistant

Dubuque, IA · On-site

$15.45 - $20.09/hr

As a Delivery Assistant, you'll join us during our busy holiday season to accompany a team of ... products, services and content * Work independently or as part of a two-person team * Manage ...

Delivery Driver- Part Time

Dubuque, IA · On-site

$23K - $28K/yr

So, if you love to drive and are passionate about providing stellar customer service, look no ... Ability to manage, track and account for money transactions and reconcile customer credit and debt ...

Delivery Driver Part-Time

Dyersville, IA · On-site

$24K - $28K/yr

Provide excellent customer service, answer questions, and professionally handle complaints and ... Ability to manage, track and account for money transactions and reconcile customer credit and debt ...

Delivery Driver Part-Time

Dyersville, IA · On-site

$24K - $28K/yr

Provide excellent customer service, answer questions, and professionally handle complaints and ... Ability to manage, track and account for money transactions and reconcile customer credit and debt ...

Showing results 21-40

Service Delivery Manager information

See Cascade, IA salary details

$27.2K

$88.2K

$150.6K

How much do service delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service delivery manager in Cascade, IA is $88,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $120,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.

What cities near Cascade, IA are hiring for Service Delivery Manager jobs?

Cities near Cascade, IA with the most Service Delivery Manager job openings:

Infographic showing various Service Delivery Manager job openings in Cascade, IA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,151 per year, or $42.4 per hour.

Delivery Driver

Parts Authority

Dubuque, IA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago


Parts Authority rating

6.0

Company rating: 6.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

349th of 419 rated retail wholesalers


Job description

Overview
Your Future Is Now!!!
Immediate Openings - Delivery Drivers
Are you looking for a stable career with growth opportunities? Join one of the fastest-growing supply chain companies in the country!
Our Drivers are the company representatives that interact with our clients daily. Candidates must have excellent customer service skills.
Why Join Parts Authority?
• Competitive Pay
• Career Growth & Advancement Opportunities
• Stable, Growing Company
• Fast-Paced Team Environment
• Comprehensive Benefits Package
Company Vehicle Provided
Hourly Rate: $16.00 per hour
50 Years Strong and Still Growing!
COME GROW WITH US!!!
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.
We are rapidly expanding and looking for candidates to join our family! If you enjoy full-time employment, great pay & benefits and the opportunity for advancement, look no further. Join our Parts Authority Team today and fill the role of Delivery Driver.
Responsibilities
The Delivery Driver will pick up and drop off automotive parts, while adhering to assigned routes and time schedules. You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to work safety.
To succeed as a Delivery Driver, you should be polite, prompt, willing to work as part of the delivery team and committed to providing our customers with an excellent experience.
  • Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
  • Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
  • Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
  • Assist with loading and unloading items from vehicles without interfering with operations at customer's place of business.
  • Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
  • Abide by all transportation laws and maintaining a safe driving record.
  • Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
  • When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
  • Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.

Qualifications
Minimum Requirements:
  • Current, valid driver's license
  • Must be able to meet company insurance requirements - (drivers must be 21 years old or over)
  • Current valid automobile insurance with your name on the policy
  • Ability to lift, move, push and pull up to 50 pounds, prolonged sitting (Auto Body
    Parts Collision Drivers must be able to lift 75 lbs )

Knowledge, Skills and Abilities:
  • Ability to manage, track and account for money transactions and reconcile customer credit and debt balances
  • Ability to utilize a tablet and/or mobile device for purposes of navigation/ route optimization, tracking and customer interface/ signature capture
  • Exceptional customer and verbal communication skills, ability to communicate effectively, professionally, with tact and diplomacy
  • Ability to take and follow directions and work well with others as part of team
  • Flexible schedule with the ability to work overtime as needed preferred
  • Previous delivery driving experience is a plus

*** You must meet all of the above minimum "Requirements and Qualifications" and "Knowledge, Skills and Abilities" to be eligible to drive for Parts Authority****
Some of the benefits of being a part of our growing Parts Authority family:
  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise

EEO
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Parts Authority, LLC Privacy Notice for California Applicants
Min
USD $16.00/Hr.

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