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Service Delivery Manager Jobs in Cascade, IA (NOW HIRING)

Delivery Driver

Dubuque, IA · On-site

$15.75 - $19.75/hr

Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department ... Delivers products to customers, collects payment, and makes change for payment when necessary.

Delivery Driver

Dubuque, IA

$15.75 - $19.75/hr

Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department ... Delivers products to customers, collects payment, and makes change for payment when necessary.

Delivery Driver

Dubuque, IA

$15.75 - $19.75/hr

Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department ... Delivers products to customers, collects payment, and makes change for payment when necessary.

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

General Service Technician

Dubuque, IA · On-site

$14.50 - $18/hr

Collaborate with senior Automotive Technicians, management staff, and other team members to coordinate workflow and ensure efficient service delivery. * Abide by and promote workplace safety ...

Deep understanding of claims lifecycle, coverage, and TPA service delivery models * Strong ... Highly organized with the ability to manage multiple accounts and priorities * Proficient in claims ...

Deliver a positive first impression to each guest with a warm and friendly greeting * Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

Deliver a positive first impression to each guest with a warm and friendly greeting * Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and ...

Delivery Assistant

Dubuque, IA

$14.25 - $17.75/hr

... products, services and content * Work independently or as part of a two-person team * Manage ... Delivery Person, Location: Dubuque, IA - 52002

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Showing results 1-20

Service Delivery Manager information

See Cascade, IA salary details

$27.2K

$88.2K

$150.6K

How much do service delivery manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service delivery manager in Cascade, IA is $88,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $120,100.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
What cities near Cascade, IA are hiring for Service Delivery Manager jobs? Cities near Cascade, IA with the most Service Delivery Manager job openings:
Infographic showing various Service Delivery Manager job openings in Cascade, IA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,151 per year, or $42.4 per hour.

Delivery Driver

Hy-Vee, Inc.

Dubuque, IA • On-site

$15.75 - $19.75/hr

Part-time

Posted 21 days ago


Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,663 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores


Job description

Additional Considerations (if any):
Daytime Shifts
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Delivery Driver
Department: Grocery
FLSA: Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.
Core Competencies
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
  • Delivers products to customers, collects payment, and makes change for payment when necessary.
  • Returns payments and beginning cash to store.
  • Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities
  • Assists in other areas of store as needed.
  • Performs other job-related duties and special projects as required.
  • Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, Skills, Abilities and Worker Characteristics
  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
  • Good verbal and written communication skills
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
  • Ability to identify problems, develop and execute solutions
  • Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience
No specific education required
Physical Requirements
  • Visual requirements include: ability to see detail at near range with or without correction
  • Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
  • Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
  • Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Working Conditions
This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.
Equipment Used to Perform Job
Delivery vehicle, telephone
Special Requirements
Employees must possess a valid driver's license, with no DOT restrictions, and be 18 years or older to drive a company vehicle
Financial Responsibility
Responsible for payments received for delivery of products when applicable
Contacts
Has daily contact with store personnel, customers, and the general public
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930