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Service Delivery Manager Jobs in Kentucky (NOW HIRING)

Patientco

Delivery Manager

Louisville, KY · On-site

ABOUT THIS POSITION Summary As a Delivery Manager, you'll be the driving force behind the successful delivery of modern technology initiatives-owning the full lifecycle from planning through launch.

Tech Mahindra

$110 - $130/hr

Onsite Delivery Manager role - This role is not limited to a fixed set of responsibilities. The scope varies based on account requirements, and there may be additional ad hoc activities and account ...

FMB

$130 - $241/hr

Technology Delivery Manager Full Time 2 Professional Seal Beach, CA, US Salary Range: $129,584.00 ... Ensure technical solutions meet quality of service, performance, scalability, security, resiliency ...

New

Allegis Group

$138 - $223/hr

Work closely with the Application Managed Services team to monitor performance, triage incidents, and ensure business SLAs are consistently met. * Maintain delivery documentation, testing protocols ...

Koniag Services, Inc.

$120 - $150/hr

This individual must be capable of operating autonomously -- managing complex stakeholder relationships, service delivery coordination activities, and customer success initiatives within delegated ...

Zones IT Solutions

$90 - $110/hr

Position Overview The Project Manager, Service Delivery, leads technology deployment projects from planning through closeout, ensuring delivery across schedule, scope, budget, customer communication ...

New

Prog Leasing, LLC

$130 - $190/hr

You are equally at home in flow-based, service-oriented environments where work is continuous and ... manage delivery risk through surfacing issues proactively, quantifying impact, and framing ...

Penn State University

$150 - $233/hr

This role is accountable for leading Service Managers, driving operational excellence, enhancing customer experience, and ensuring the consistent delivery of reliable, secure, and high-quality ...

New

Zentro Internet, LLC

$175 - $190/hr

Job Title: VP of Service Delivery Location: Various / Hybrid Reports to: COO About Us Zentro is one ... We specialize in delivering exclusive building wide internet and managed Wi-Fi solutions purpose ...

Ntirety, Inc.

$85 - $120/hr

Coordinate and manage the delivery of telecommunications services and circuits, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices ...

Estes Express

$70 - $110/hr

Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager ... Direct compilation and issuance of delivery timetables * Responsible for proper communication to ...

gjpepsi

Territory Delivery Manager

Lexington, KY · On-site

Territory Delivery Manager Schedule: Tuesday-Saturday Hours: 5am start time Position Summary To ... Surveys accounts within territory to ensure service and equipment meets or exceeds established ...

National Black MBA Association

$146 - $178/hr

Ten (10) years of experience in IT service delivery, managed services, IT operations analytics ... program management office, strategy office or enterprise application support in a private, public ...

Legence Corp.

$155 - $180/hr

LGN) is a leading provider of engineering, consulting, installation, and maintenance services for ... Technical Delivery Manager, Installation & Maintenance Location: Any Legence location, with remote ...

Opensity Solutions

$90 - $110/hr

Opensity Solutions is the largest tech-enabled managed services organization serving leading law ... The Regional Client Relations Manager will bring experience and expertise in delivering compelling ...

Motivate, Inc.

$65 - $90/hr

Assistant Operations Manager - Service Delivery 6035 Blair Rd NW, Washington, DC 20011, USA Posted Tuesday, July 28, 2026 at 5:00 AM Is this you? * You are a natural leader of people, bringing prior ...

Chubb Life Fund

$50 - $70/hr

Site Support Analysts, End User Services Service Delivery Manager and couriers * Ensuring the required Asset Management and Disposal activities can be performed in a timely fashion; including ...

Sutherland Global

$140 - $180/hr

We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle. The Product ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Kentucky

Service Delivery Manager information

See Kentucky salary details

$25.2K

$81.6K

$139.4K

How much do service delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service delivery manager in Kentucky is $81,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $111,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Kentucky?

The most popular types of Service Delivery jobs in Kentucky are:

What job categories do people searching Service Delivery Manager jobs in Kentucky look for?

The top searched job categories for Service Delivery Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Service Delivery Manager jobs?

Cities in Kentucky with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $81,589 per year, or $39.2 per hour.

Delivery Manager

Patientco

Louisville, KY • On-site

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

ABOUT THIS POSITION

Job Description Summary
As a Delivery Manager, you'll be the driving force behind the successful delivery of modern technology initiatives-owning the full lifecycle from planning through launch. You'll collaborate closely with teams across Product, Operations, and Application Engineering to shape objectives, orchestrate seamless releases, and ensure every deliverable meets the highest standards of quality. In this role, you'll keep complex initiatives moving with clarity and confidence, aligning resources, removing obstacles, and providing transparent, meaningful updates to stakeholders and senior leadership. If you thrive at the intersection of people, process, and technology, this is a place where your leadership truly moves the business forward.

WHAT YOU'LL DO

  • Champion Agile/Scrum practices and values to drive high-performance delivery across Application Engineering efforts.

  • Foster a culture of self-organization, continuous improvement, and psychological safety.

  • Proactively identify and remove impediments.

  • Facilitate productive discussions, decision-making, and conflict resolution.

  • Enhance transparency and stakeholder engagement.

  • Support teams in refining and maintaining product backlogs.

  • Lead with a servant leadership mindset.

  • Collaborate with Operations to track defects and ensure SLAs are met.

  • Leverage AI tools and analytics to optimize planning, risk management, and delivery.

  • Promote AI-driven automation and insights.

  • Integrate emerging technologies into delivery processes.

  • Embrace additional duties as assigned.


WHAT YOU'LL NEED

  • Prior experience as a Scrum Master or Delivery Manager.

  • Strong understanding of software development lifecycles.

  • Strategic thinker with excellent communication skills.

  • Demonstrated leadership in facilitation, conflict resolution, and transparency.

  • Bachelor's degree or equivalent experience.

  • Willingness to travel periodically.

Skills & Competencies:

  • Expertise in Agile/Scrum methodologies.

  • Proficiency with modern project management tools, including Jira, JSM and Confluence

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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