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Service Delivery Liaison Jobs (NOW HIRING)

Anblicks

Technical Delivery Manager

Dallas, TX · On-site

Serve as the primary delivery liaison between client business, data, architecture, governance, and ... Proven experience managing multi-million-dollar fixed-price or managed-services engagements.

Kardex Group

Service Delivery Coordinator

$19.25 - $25.50/hr

Service Delivery Coordinator (AutoStore) - Lisbon The Kardex Group is one of the world's leading ... Serve as the primary operational liaison between the customer, internal support teams, and third ...

Allegis Group

Serve as the primary technology delivery liaison to Product Management and Business Leadership ... Work closely with the Application Managed Services team to monitor performance, triage incidents ...

AssetWorks

Manager, Hosting Service Delivery

We are seeking a dynamic and customer-focused Manager, Hosting Service Delivery to lead the ... Serve as the primary operational liaison between customers, Customer Success, and internal teams

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How much do service delivery liaison jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service delivery liaison in the United States is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $34.86 per hour, depending on experience, location, and employer.

What is a service delivery liaison?

Service Delivery Liaisons are professionals who act as the main point of contact between clients and service providers to ensure that agreed-upon services are delivered efficiently and meet quality standards. They coordinate communication, resolve issues, and oversee the implementation of service agreements. Their role often involves monitoring performance, facilitating feedback, and working with different teams to improve service delivery processes. By managing relationships and expectations, Service Delivery Liaisons help ensure customer satisfaction and successful outcomes for both clients and the organization.

How does a service delivery liaison typically collaborate with other departments to ensure seamless service delivery?

A Service Delivery Liaison works closely with multiple departments, such as operations, customer support, and IT, to coordinate and monitor service provision. They act as a central point of contact, facilitating communication to resolve issues quickly and ensure client expectations are met. Regular meetings, status updates, and clear documentation are common practices to keep everyone aligned and informed. This cross-functional collaboration helps prevent misunderstandings and supports continuous improvement in service quality.

What are the key skills and qualifications needed to thrive as a service delivery liaison, and why are they important?

To excel as a Service Delivery Liaison, you need a solid background in service management, process improvement, and business communication, often supported by a relevant degree or experience in customer service or project coordination. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, as well as knowledge of frameworks like ITIL, is highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help you build strong relationships and resolve issues efficiently. These competencies are crucial for ensuring seamless service delivery, optimizing client satisfaction, and maintaining effective coordination between teams and stakeholders.

What is the difference between Service Delivery Liaison vs Customer Service Representative?

AspectService Delivery LiaisonCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in service managementUsually requires customer service or communication skills, often with a high school diploma
Work EnvironmentWorks closely with clients and internal teams, often in a technical or service-oriented settingPrimarily interacts with customers via phone, email, or in person in retail or call center environments
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used across retail, hospitality, and customer support sectors

The Service Delivery Liaison focuses on coordinating service delivery and maintaining client relationships, often requiring technical knowledge and certifications. In contrast, a Customer Service Representative primarily handles customer inquiries and support, emphasizing communication skills. While both roles involve client interaction, the Service Delivery Liaison typically operates in more technical or specialized environments, whereas Customer Service Representatives work in more general customer support settings.

What cities are hiring for Service Delivery Liaison jobs?

Cities with the most Service Delivery Liaison job openings:

What states have the most Service Delivery Liaison jobs?

States with the most job openings for Service Delivery Liaison jobs include:

What are popular job titles related to Service Delivery Liaison jobs?

For Service Delivery Liaison jobs, the most frequently searched job titles are:

Infographic showing various Service Delivery Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,370 per year, or $28.1 per hour.

Application Service Delivery Manager

Charlotte, NC • On-site

SmartIPlace
IT Services • 51 - 200 employees
Learn more about SmartIPlaceexternal

Contractor

Posted 13 days ago

Job description

Hi,

I hope you are doing well.

Please find the job details below:

Job Title: Application Service Delivery Manager 
Location:  Charlotte, NC


Requirement:
Position Overview
We are seeking an experienced Application Service Delivery Manager to lead a large-scale Application Managed Services (AMS) engagement supporting a diverse portfolio of enterprise applications, data platforms, and business-critical systems.
This role will serve as the primary liaison between business stakeholders and global delivery teams, driving operational excellence, governance, service performance, continuous improvement, and AI-led transformation initiatives.
The ideal candidate will possess strong AMS leadership experience, stakeholder management skills, and a proven track record of managing complex enterprise application landscapes.
Technology Landscape
The application portfolio includes:
Oracle Field Service
Microsoft Dynamics 365 Field Service
Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
Apple iOS Mobile Applications
Legacy .NET Applications & APIs
Azure Data Platform (Azure Synapse, ADLS, SQL)Power BI Analytics & Reporting
Enterprise Integration Platforms
Key Responsibilities
Own end-to-end AMS service delivery, ensuring compliance with SLAs, KPIs, governance processes, and contractual commitments.
Lead Incident, Problem, Change, Service Request, and Knowledge Management functions across multiple technology towers.
Manage support and enhancement portfolios, capacity planning, resource allocation, and delivery execution across onsite, nearshore, and offshore teams.
Serve as the primary escalation point for business stakeholders and technology leadership.
Drive operational reviews, executive governance meetings, and service improvement initiatives.
Leverage AI, automation, monitoring, and analytics to improve operational efficiency, reduce incidents, and enhance user experience.
Develop strategies to transition support operations from reactive to proactive service models.
Collaborate with architecture, development, infrastructure, and business teams to support modernization initiatives and technical debt reduction.
Maintain operational documentation, runbooks, SOPs, and knowledge repositories.
Drive continuous improvement initiatives focused on productivity savings, automation, stability, and service quality.
Required Qualifications
15+ years of IT experience
5+ years in AMS/Application Support/Service Delivery leadership roles
Strong background managing large enterprise application portfolios
Deep understanding of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management
Experience managing global delivery teams across onsite, offshore, and nearshore models
Strong executive stakeholder management, communication, and governance experience
Proven track record driving automation, operational excellence, and service transformation initiatives
Experience supporting SLA-driven managed services engagements
Working knowledge of:
Microsoft Dynamics 365
Power Platform
.NET Applications
Data & Analytics Platforms
Enterprise Integration Ecosystems
Preferred Qualifications
Utility, Construction, Engineering, or Field Services industry experience
Azure Data Platform and Power BI exposure
Experience with AIOps, Observability, and Service Automation
Managed Services Transformation and Modernization experience
ITIL Certification preferred

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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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