ZipRecruiter

Log In

1

Service Delivery Liaison Jobs (NOW HIRING)

TRIGO Group

QDL (Quality Delivery Liaison)

Warren, MI · On-site

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the ... TRIGO has recently started to expand its clientele by offering quality services to the medical ...

New

TRIGO

QDL (Quality Delivery Liaison)

Warren, MI

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the ... TRIGO has recently started to expand its clientele by offering quality services to the medical ...

The TRIGO Group

QDL (Quality Delivery Liaison)

Greer, SC · On-site

... Delivery Liaison) position in Greer, SC. Overall Purpose To be the interface between TRIGO and the ... TRIGO has recently started to expand its clientele by offering quality services to the medical ...

TRIGO

QDL (Quality Delivery Liaison)

Greer, SC · On-site

TRIGO Global Quality Solutions is seeking to fill three QDL (Quality Delivery Liaison) positions in ... TRIGO has recently started to expand its clientele by offering quality services to the medical ...

Lightpath

Manager Service Delivery

Bethpage, NY · On-site

Position Summary The Manager of Service Delivery is responsible for leading a team of Project ... This leadership role serves as a critical liaison between customers, Sales, Operations, Engineering ...

New

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... The role serves as the primary liaison between customers and KNAPP's service organization, ensuring ...

Mitel Networks

Service Delivery Manager

The Service Delivery Manager (SDM) - Mitel Voice Solutions is responsible for the strategic ... liaison between IT leadership, clinical departments, and external partners to ensure the voice ...

Lightpath

Manager Service Delivery

Bethpage, NY · On-site

Position Summary The Manager of Service Delivery is responsible for leading a team of Project ... This leadership role serves as a critical liaison between customers, Sales, Operations, Engineering ...

New

Axos Bank

Service Delivery Manager

$120K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant ... Serve as primary liaison between Verdant IT/Product and Axos PMO, ensuring all active projects are ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... The role serves as the primary liaison between customers and KNAPP's service organization, ensuring ...

Axos Bank

Service Delivery Manager

$120K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant ... Serve as primary liaison between Verdant IT/Product and Axos PMO, ensuring all active projects are ...

Zones LLC.

Service Delivery Manager

Albany, NY · On-site

$120K - $140K/yr

The Service Delivery Manager's role is to develop and manage partnerships with global and ... Be the liaison between Zones and our customers for business, technical, and other project team ...

Zones, LLC

Service Delivery Manager

Albany, NY · On-site

Position Overview The Service Delivery Manager's role is to develop and manage partnerships with ... Be the liaison between Zones and our customers for business, technical, and other project team ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsService Delivery Liaison Jobs

Service Delivery Liaison information

See salary details

$12

$28

$42

How much do service delivery liaison jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service delivery liaison in the United States is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $34.86 per hour, depending on experience, location, and employer.

What is a service delivery liaison?

Service Delivery Liaisons are professionals who act as the main point of contact between clients and service providers to ensure that agreed-upon services are delivered efficiently and meet quality standards. They coordinate communication, resolve issues, and oversee the implementation of service agreements. Their role often involves monitoring performance, facilitating feedback, and working with different teams to improve service delivery processes. By managing relationships and expectations, Service Delivery Liaisons help ensure customer satisfaction and successful outcomes for both clients and the organization.

How does a service delivery liaison typically collaborate with other departments to ensure seamless service delivery?

A Service Delivery Liaison works closely with multiple departments, such as operations, customer support, and IT, to coordinate and monitor service provision. They act as a central point of contact, facilitating communication to resolve issues quickly and ensure client expectations are met. Regular meetings, status updates, and clear documentation are common practices to keep everyone aligned and informed. This cross-functional collaboration helps prevent misunderstandings and supports continuous improvement in service quality.

What are the key skills and qualifications needed to thrive as a service delivery liaison, and why are they important?

To excel as a Service Delivery Liaison, you need a solid background in service management, process improvement, and business communication, often supported by a relevant degree or experience in customer service or project coordination. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, as well as knowledge of frameworks like ITIL, is highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help you build strong relationships and resolve issues efficiently. These competencies are crucial for ensuring seamless service delivery, optimizing client satisfaction, and maintaining effective coordination between teams and stakeholders.

What is the difference between Service Delivery Liaison vs Customer Service Representative?

AspectService Delivery LiaisonCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in service managementUsually requires customer service or communication skills, often with a high school diploma
Work EnvironmentWorks closely with clients and internal teams, often in a technical or service-oriented settingPrimarily interacts with customers via phone, email, or in person in retail or call center environments
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used across retail, hospitality, and customer support sectors

The Service Delivery Liaison focuses on coordinating service delivery and maintaining client relationships, often requiring technical knowledge and certifications. In contrast, a Customer Service Representative primarily handles customer inquiries and support, emphasizing communication skills. While both roles involve client interaction, the Service Delivery Liaison typically operates in more technical or specialized environments, whereas Customer Service Representatives work in more general customer support settings.

What cities are hiring for Service Delivery Liaison jobs?

Cities with the most Service Delivery Liaison job openings:

What states have the most Service Delivery Liaison jobs?

States with the most job openings for Service Delivery Liaison jobs include:

What are popular job titles related to Service Delivery Liaison jobs?

For Service Delivery Liaison jobs, the most frequently searched job titles are:

Infographic showing various Service Delivery Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,370 per year, or $28.1 per hour.

QDL (Quality Delivery Liaison)

Warren, MI • On-site

TRIGO Global Quality Solutions
Transportation Equipment Manufacturing • 10K+ employees
Learn more about TRIGO Global Quality Solutionsexternal

Full-time

Re-posted 16 days ago

Key responsibilities

  • Evaluate customer needs and concerns and recommend processes and solutions to address them.

  • Manage quality alerts, conduct audits, validate operational output, and ensure data accuracy and timely communication with the customer.

  • Create and maintain work orders, quality alerts, and system attributes, and coordinate with operations to ensure proper execution and documentation.

Job description

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the Metro Detroit, MI. area.
Overall Purpose
To be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them.
May Report to
Site Manager/Quality Delivery Manager
Responsibilities
Client relationship & Business development
  • Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely
  • Provide error-free cross system data and interfacing between TRIGO and Customer where applicable
  • Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations
  • Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs
  • Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns
  • Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete
  • Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines
  • Responsible for acknowledging and replying to QSP meetup requests and going to the proposed area as soon as possible
  • Responsible for being the main intermediary between the Customer and TRIGO Operations

Operations
  • Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable
  • Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests
  • Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood
  • Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence
  • Coordinate with Operations and QSPs to determine reasonable cost matrix classifications of inspection/rework

Organization & Management
  • Responsible for the creation and maintenance of Work Orders in TRIGOAPPS that are accurate, complete, concise, replicable and updated as needed
  • Responsible for the creation, maintenance and awareness of quality alerts
  • Responsible for the cycling of quality alerts (SAP) every 30 days or$10,000-$15,000
  • Responsible for effective SAP transactions
  • Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required
  • Responsible for Change Requests, as well as the subsequent Work Order updates and retraining of the operational team
  • Responsible for creating SRI and updating its attributes (qCat)
  • Responsible for blocking and releasing material
  • Responsible for stopping Work Orders and coordinating with Operations accordingly

Technical
  • Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed
  • Maintain compliance with auditing process/procedures and validations
  • Produce initial validation of associate training for each work order/mission created
  • Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand
  • Maintain and update customer and TRIGO based system attributes
  • Responsible for REMOFI of yard cars
  • Maintain accurate parking lot locations for the yard cars using Excel spreadsheet
  • Responsible for accurate and on time supplier data in all Supplier Direct work orders
  • SRIs that contain all QDL responsible attributes

Other
  • Any other duties as assigned

Knowledge, skills, abilities
Hard Skills
  • Familiarity of the Windows PC and browser environments
  • Process oriented
  • High-level Microsoft Office capability, including email, Word, and Excel
  • High-level communication skills
  • Technical writing capabilities

Values & attitudes
  • Global team spirit
    • Team player
    • Caring for people
    • Open-minded
  • Excellence
    • Reactive
    • Resilient to pressure
    • Rigorous
  • Customer focus
    • Client oriented
    • Reliable & trustworthy
    • Flexible
  • Initiative
    • Autonomous
    • Innovative
    • Daring

Work experience
Overall recommendations
Quality based background
SAP experience preferred
Education background
Overall recommendations
Undergraduate Degree preferred
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

Apply