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Service Delivery Representative Jobs (NOW HIRING)

Arvato

Service Delivery Representative

Denton, TX · On-site

$15 - $20.50/hr

The Client Services Representative will manage customer accounts, ensuring service level agreements ... Create deliveries daily and monitor order processing. * Monitor stock availability to ensure timely ...

arvato Bertelsmann

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying ...

Bertelsmann-Jobs

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying ...

Bertelsmann-Jobs

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying ...

Arvato

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying ...

Bertelsmann-Jobs

Service Delivery Representative

Denton, TX · On-site

$14.75 - $19/hr

Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it. The Client Services Representative will manage customer ...

Bertelsmann

Service Delivery Representative

Denton, TX · On-site

$14.75 - $19/hr

Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it. The Client Services Representative will manage customer ...

Bertelsmann

Service Delivery Representative

UT · On-site

$14.50 - $18.75/hr

Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it. The Client Services Representative will manage customer ...

Bertelsmann-Jobs

Service Delivery Representative

Denton, TX · On-site

$14.75 - $19/hr

Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it. The Client Services Representative will manage customer ...

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Service Delivery Representative II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as ...

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Service Delivery Representative II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as ...

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Service Delivery Representative information

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$12

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$25

How much do service delivery representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service delivery representative in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.83 per hour, depending on experience, location, and employer.

What does a service delivery representative do?

A Service Delivery Representative is responsible for ensuring that products or services are delivered to clients or customers efficiently and accurately. They act as a point of contact between the company and its clients, addressing inquiries, resolving issues, and coordinating with other departments to fulfill service commitments. Their role often involves managing orders, tracking deliveries, and maintaining high customer satisfaction levels by providing timely and effective support.

How does a service delivery representative typically interact with clients and internal teams to resolve service issues?

As a Service Delivery Representative, you'll regularly communicate with clients to address their service needs, concerns, or complaints, ensuring timely and effective resolution. You’ll also collaborate closely with internal departments such as technical support, operations, and sales to coordinate solutions, provide updates, and manage expectations. This role requires strong communication and organizational skills, as you’ll often be the primary point of contact between the client and your company, ensuring that service standards are met and client satisfaction is maintained.

What are the key skills and qualifications needed to thrive as a service delivery representative, and why are they important?

To thrive as a Service Delivery Representative, you need strong organizational, customer service, and problem-solving skills, often supported by a relevant associate or bachelor's degree. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is typically required. Excellent communication, active listening, and conflict resolution abilities help you stand out in this client-facing role. These skills enable efficient service delivery, foster positive customer relationships, and ensure high satisfaction levels.

What is the difference between Service Delivery Representative vs Customer Support Specialist?

AspectService Delivery RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; often customer service certifications
Work EnvironmentClient sites, offices, or remote; focus on service deliveryCall centers, help desks, or online support
Employer & Industry UsageTelecom, IT, logistics, and service providersRetail, tech, telecom, and service industries
Search & Comparison IntentUnderstanding roles in service delivery and client managementCustomer support, troubleshooting, and client communication

The Service Delivery Representative primarily focuses on ensuring services are delivered effectively to clients, often involving coordination and technical knowledge. In contrast, a Customer Support Specialist handles direct customer inquiries, troubleshooting, and support. While both roles require strong communication skills and customer service experience, their focus areas differ—one emphasizes service execution, the other customer interaction.

What cities are hiring for Service Delivery Representative jobs?

Cities with the most Service Delivery Representative job openings:

What are popular job titles related to Service Delivery Representative jobs?

For Service Delivery Representative jobs, the most frequently searched job titles are:

Service Delivery Representative jobs near you
Infographic showing various Service Delivery Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,796 per year, or $17.2 per hour.

Service Delivery Representative

Denton, TX • On-site

Arvato
Transportation and Warehousing • 10K+ employees
Learn more about Arvatoexternal

$15 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Arvato rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

YOUR TASKS

  • Create deliveries daily and monitor order processing.
  • Monitor stock availability to ensure timely order clearance.
  • Support account and purchasing team to troubleshoot order issues.
  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.
  • Coordinate return shipments (e.g., create return labels).
  • Communicate with customers on order status and expected delivery dates.
  • Prepare and maintain status reports for client, management, and internal communications.
  • Oversee customer accounts to ensure SLAs are met.
  • Assist the Account Manager in providing data, advice, and resolving problems.
  • Continuous involvement and support with departmental process improvements
  • Participate in business reviews with the customer.
  • Work closely with operations to ensure program requirements are met.

Qualifications:
Qualifications

  • At least two years of Customer Service Experience.
  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
  • High School Diploma or equivalent.
  • Must display initiative and flexibility to work in a fast-paced, changing environment.

Additional Information

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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