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Service Delivery Director Jobs in Puerto Rico (NOW HIRING)

Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Infrastructure & Cloud ServicesDirect enterprise infrastructure operations including networks ...

Demonstrated ability to deliver a high standard of customer service and build exceptional customer ... Develop and retain direct reports, ensure their readiness for increased responsibilities and ...

Director of Operations

Carolina, PR · On-site

$90 - $130/hr

... deliver memorable service that will make our guests come back for more. Residence Inn Isla Verde ... Carolina, Puerto Rico 00979 Overview The Director of Operations is responsible for continually ...

Director of Operations

Carolina, PR · On-site

$120 - $180/hr

... deliver memorable service that will make our guests come back for more. Residence Inn Isla Verde ... Carolina, Puerto Rico 00979 Overview The Director of Operations is responsible for continually ...

Develops goals and expectations for direct report managers. Celebrates successes and publicly ... service. If you're a team player who is excited to deliver a meaningful guest experience, we ...

... Service is delivered to our guests, and manage all Front of House employees on a daily basis. If ... Providing or directing all Front of House training * Managing performance of Front of House ...

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Customer Service Associate

Rio Grande, PR · On-site

$11.25 - $15.50/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Showing results 41-60

Service Delivery Director information

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Puerto Rico?

The most popular types of Service Delivery jobs in Puerto Rico are:

What are popular job titles related to Service Delivery Director jobs in Puerto Rico?

For Service Delivery Director jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Puerto Rico look for?

The top searched job categories for Service Delivery Director jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Service Delivery Director jobs?

Cities in Puerto Rico with the most Service Delivery Director job openings:

Infographic showing various Service Delivery Director job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Full-time

Re-posted 13 days ago


Key responsibilities

  • Lead the planning, prioritization, and delivery of IT, operational technology, digital transformation, cybersecurity, infrastructure, ERP, analytics, and manufacturing technology initiatives.

  • Oversee manufacturing systems, plant technology, and initiatives involving production equipment integration to improve manufacturing performance.

  • Manage the implementation, support, and optimization of ERP and business systems supporting various operational functions.


Job description

Director of Information Technology & Business Systems
Position Summary
The Director of Information Technology is a strategic leader responsible for the technology vision, execution, and governance of all enterprise and manufacturing systems across the organization. Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a portfolio of IT, operational technology (OT), digital transformation, cybersecurity, infrastructure, ERP, analytics, and manufacturing technology initiatives.
The Director serves as the bridge between executive leadership, manufacturing operations, sales, finance, and supply chain teams to ensure technology investments align with business objectives, improve operational efficiency, increase plant productivity, and support sustainable growth.
Key Responsibilities
Strategic Leadership & Program Management
•Develop and execute a multi-year technology roadmap aligned with corporate goals and manufacturing strategy.
•Lead a portfolio of concurrent IT and digital transformation projects across manufacturing, business operations, supply chain, and customer service.
•Establish project governance, prioritization frameworks, budgets, resource allocation, and executive reporting.
•Present technology strategies, project status, risk assessments, and ROI analyses to the CEO and executive leadership team.
•Drive continuous improvement initiatives leveraging automation, analytics, and emerging technologies.
•Manage technology-related capital expenditures and operating budgets.
Manufacturing Systems & Plant Technology
•Oversee Manufacturing Execution Systems (MES), machine integrations, and production data collection platforms.
•Lead initiatives involving corrugators, die cutters, flexo folder gluers (FFG), and converting equipment integration.
•Ensure real-time production visibility, downtime tracking, waste reduction, and OEE improvement.
•Partner with plant leadership to identify and implement technology solutions that improve manufacturing performance.
ERP & Business Systems
•Direct the implementation, optimization, and support of ERP and business applications supporting:
oEstimating and quoting
oOrder management
oProduction scheduling
oInventory control
oShipping and logistics
oBilling and financial operations
•Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and Executive Management.
•Lead ERP upgrades, enhancements, and system modernization initiatives.
Operational Technology (OT) & Industrial Integration
•Provide leadership for the convergence of IT and OT environments.
•Oversee industrial networking, PLC connectivity, machine communications, and IoT initiatives.
•Develop standards for secure and reliable plant-floor connectivity.
•Support data historians, edge computing, and industrial automation projects.
Supply Chain & Logistics Technology
•Manage Warehouse Management Systems (WMS), transportation systems, EDI platforms, and customer integrations.
•Improve supply chain visibility and operational efficiency through technology-enabled solutions.
•Support customer onboarding and strategic retailer integrations.
Cybersecurity, Risk & Compliance
•Develop and maintain enterprise cybersecurity strategy and governance.
•Protect manufacturing operations and business systems from cyber threats and operational disruptions.
•Lead disaster recovery, business continuity, vulnerability management, and incident response programs.
•Establish policies and controls supporting regulatory and customer security requirements.
Infrastructure & Cloud Services
•Direct enterprise infrastructure operations including networks, servers, cloud platforms, telecommunications, and end-user computing.
•Lead cloud adoption initiatives and hybrid infrastructure strategies.
•Ensure high availability, scalability, and performance across all technology environments.
Data, Analytics & Business Intelligence
•Establish enterprise reporting and KPI frameworks supporting executive decision-making.
•Develop dashboards and analytics for:
oOEE
oWaste reduction
oProduction efficiency
oInventory performance
oOn-time delivery
oFinancial performance
•Promote data-driven decision making throughout the organization.
Leadership & Team Development
•Lead and develop IT managers, engineers, analysts, developers, and support personnel.
•Build strong partnerships across Operations, Finance, Sales, Customer Service, and Supply Chain functions.
•Manage vendor relationships, contracts, service providers, and technology partners.
•Foster a culture of accountability, innovation, continuous improvement, and customer service.
Qualifications
Education Required:

•Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
Preferred:
•MBA, Master's Degree in Information Systems, Technology Management, Engineering, or related discipline.
Experience
•10+ years of progressive IT leadership experience.
•5+ years leading technology initiatives within manufacturing environments.
•Demonstrated success managing multiple enterprise-scale projects and programs simultaneously.
•Experience supporting ERP, MES, OT, industrial automation, and supply chain technologies.
•Experience presenting to executive leadership and managing organizational change.
Core Competencies
•Program & Portfolio Management
•Manufacturing Technology Leadership
•ERP & Business Systems
•Digital Transformation
•Budgeting & Financial Management
•Cybersecurity & Risk Management
•Vendor & Contract Management
•Executive Communication
•Strategic Planning
•Change Management
•Cross-Functional Leadership
•Continuous Improvement
*Weil Group is proud to be an Equal Employment Opportunity Employer.*