Funeral Director
Medical
Retirement
... services available for veterans and ensures the delivery of selected recognition/services ... Apprentice, Funeral Director experience as required by state/provincial law * 2 years directly ...
New
Quick apply
Funeral Director
Medical
Retirement
... services available for veterans and ensures the delivery of selected recognition/services ... Apprentice, Funeral Director experience as required by state/provincial law * 2 years directly ...
New
PR · On-site
$32K - $43K/yr
... Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service ...
Quick apply
PR · On-site
$32K - $43K/yr
... Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
IT Director
Hatillo, PR · Hybrid
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and ...
Quick apply
IT Director
Hatillo, PR · Hybrid
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and ...
Project Director
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
$180 - $240/hr
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
New
Project Director
San Juan, PR · On-site
$180 - $240/hr
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
New
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
Project Director
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
As MasTec's vertical construction arm, Lemartec delivers complex projects across industrial ... Receives functional and technical guidance from the Director of Project Services. Supervision ...
IT Director
Hatillo, PR · On-site
$120 - $150/hr
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and ...
IT Director
Hatillo, PR · On-site
$120 - $150/hr
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and ...
Director of Clinical Services (RN)
San Juan, PR · On-site
$78K - $106K/yr
Medical
Dental
Vision
Retirement
PTO
... deliver high-quality care while creating an environment where teammates can grow and thrive ... Director of Clinical Services The Director of Clinical Services (DCS) serves as the senior clinical ...
Director of Clinical Services (RN)
San Juan, PR · On-site
$78K - $106K/yr
Medical
Dental
Vision
Retirement
PTO
... deliver high-quality care while creating an environment where teammates can grow and thrive ... Director of Clinical Services The Director of Clinical Services (DCS) serves as the senior clinical ...
IT Director
Hatillo, PR · On-site
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Infrastructure & Cloud Services • Direct enterprise infrastructure operations including networks ...
IT Director
Hatillo, PR · On-site
Reporting directly to the CEO, this role leads the planning, prioritization, and delivery of a ... Infrastructure & Cloud Services • Direct enterprise infrastructure operations including networks ...
Assistant Store Director
Las Piedras, PR · On-site
Medical
Dental
Vision
Demonstrated ability to deliver a high standard of customer service and build exceptional customer ... Develop and retain direct reports, ensure their readiness for increased responsibilities and ...
Assistant Store Director
Las Piedras, PR · On-site
Medical
Dental
Vision
Demonstrated ability to deliver a high standard of customer service and build exceptional customer ... Develop and retain direct reports, ensure their readiness for increased responsibilities and ...
PR · On-site
... deliver outstanding guest service combined with financial profitability. * Direct and administer all financial operations of the hotel to include, but not limited to, asset protection, financial ...
Quick apply
PR · On-site
... deliver outstanding guest service combined with financial profitability. * Direct and administer all financial operations of the hotel to include, but not limited to, asset protection, financial ...
Service Delivery Director information
What does a service delivery director do?
A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.
What are the key skills and qualifications needed to thrive as a service delivery director?
To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.
How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?
A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.
What is the difference between Service Delivery Director vs Service Manager?
| Aspect | Service Delivery Director | Service Manager |
|---|---|---|
| Responsibilities | Oversees multiple service teams, strategic planning, client relationships, and overall service delivery performance | Manages daily service operations, team performance, and customer satisfaction within a specific service area |
| Required Credentials | Typically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service management | Usually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles |
| Work Environment | Strategic, cross-departmental, often executive-level interactions | Operational, team-focused, customer-facing |
The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.
What are the most commonly searched types of Service Delivery jobs in Puerto Rico?
The most popular types of Service Delivery jobs in Puerto Rico are:
What are popular job titles related to Service Delivery Director jobs in Puerto Rico?
For Service Delivery Director jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Service Delivery Director jobs in Puerto Rico look for?
The top searched job categories for Service Delivery Director jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Service Delivery Director jobs?
Cities in Puerto Rico with the most Service Delivery Director job openings:
Full-time
Medical, Retirement
Posted 2 days ago
New
Service Corporation International rating
6.7
Based on 94 frontline employees who took The Breakroom Quiz
5th of 9 rated funeral services
Job description
Our associates celebrate lives. We celebrate our associates.
Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized and professional service. Fulfills the requirements as dictated by the licensing Board in the practicing state or province.Job Responsibilities
Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Negotiates and enters into funeral contracts
Handles contracts, legal documents, and collection of payments in accordance with company policies
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
Arranges for the interment or cremation of human remains
Confirms authorization to proceed with the service arrangements
Verifies identification of the deceased and authorization for embalming
Cares for the deceased in a respectful manner while performing a variety of tasks which may include: performing removals and transfers including lifting of deceased human remains; dressing and preparing caskets; coordinating and assisting with funeral services and visitations
Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
Handles aftercare including delivery of: documentation, stationery, information on insurance, health benefits and pension and pre-arrangements for next of kin
Handles pre-need sales where applicable. And, or ensures potential pre-need referrals are shared with Family Service Counselors
Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
Prepares and accurately completes documents and online entries related to services, cremations, maintenance
Promotes and maintain a safe and healthy work environment
Retains heritage and grows market share through active involvement with community, religious and other organizations
Minimum Requirements
Education
High School diploma or equivalent
Completion of a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science as required by state/provincial law
Experience
Apprentice, Funeral Director experience as required by state/provincial law
2 years directly related experience preferred
Certification/Licenses
Must meet all licensing requirements required by state/province law and as prescribed by each state board
Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
Basic knowledge of religious and fraternal organizations customs
Knowledge of computers and some software including MS Office Suite required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities
Ability to work weekends and evenings
Detail oriented
Company Description
We are proud to be North America's leading provider of funeral, cremation and cemetery services.
Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.
We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.
What Service Corporation International employees say
Pay
Benefits
Hours and flexibility
Workplace
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