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Service Center Manager Jobs in Washington (NOW HIRING)

The UPS Store MCO

Center Manager 0535

Washington, DC · On-site

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

The UPS Store #5801

Center Manager

Washington, DC

$60K - $70K/yr

  • Medical

  • PTO

Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages Center financials and prepares/provides reporting

The UPS Store #5801

Center Manager

Washington, DC

$60K - $70K/yr

  • Medical

  • PTO

Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages Center financials and prepares/provides reporting

The UPS Store #5801

Center Manager

Washington, DC · On-site

$60K - $70K/yr

  • Medical

  • PTO

Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages Center financials and prepares/provides reporting

The UPS Store #5801

Center Manager

Washington, DC · On-site

$60K - $70K/yr

  • Medical

  • PTO

Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages Center financials and prepares/provides reporting

The UPS Store #5801

Center Manager

Washington, DC · On-site

$60K - $70K/yr

  • Medical

  • PTO

Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages Center financials and prepares/provides reporting

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

New

Dal-Tile

Stone Center Manager

Dulles, VA · On-site

Cross-trains on all areas of Stone Center operations: customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires, and manages Stone Center staff ...

COSTELLOS ACE

Garden Center Manager

Edgewater, MD · On-site

$19 - $23/hr

... service within the Costellos ACE brand. Key Responsibilities: - Manage and motivate the garden ... center team, including hiring, training, scheduling, and performance management. - Oversee daily ...

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Showing results 21-40

All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Washington

Service Center Manager information

See Washington salary details

$23.8K

$89.6K

$159.7K

How much do service center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service center manager in Washington is $89,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

How much does a service center manager make?

The average salary for a service center manager in Ohio is approximately $60,000 to $80,000 per year, depending on experience, certifications, and the size of the facility. Salaries can vary based on industry, location, and the manager's responsibilities, such as overseeing staff and operations.

What cities in Washington are hiring for Service Center Manager jobs?

Cities in Washington with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,582 per year, or $43.1 per hour.

Center Manager 0535

The UPS Store MCO

Washington, DC • On-site

Full-time

Re-posted 24 days ago

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

  • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Schedules work assignments and facilitates weekly or monthly staff meetings
  • Monitors, evaluates and maximizes customer service delivery and customer satisfaction
  • Develops and implements the store marketing program
  • Manages Center financials and prepares/provides reporting
  • Manages inventory
  • Reviews daily employee timesheets and submits for payroll processing
  • Oversees Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS

  • Advanced education degree, coursework, or tech school desired
  • Previous store management experience required, including personnel and financial management experience
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Bona fide management/leadership skills
  • Willing to accept full accountability for Center operations

Apply