Ups Store Mco

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District Operations Manager 7740

The UPS Store MCO

Washington, DC

Full-time

Re-posted 18 days ago


Job description

District Manager at The UPS Store

Position Overview

As an Operations Manager at The UPS Store, youโ€™re the backstage conductor, ensuring our franchise locations hit all the right notes. Your mission? To harmonize store operations, elevate employee performance, and create a seamless experience for our customers. Letโ€™s break down your key responsibilities:

  1. Store Operations Symphony: Youโ€™ll be the maestro of operational excellence. From inventory management to retail aesthetics, youโ€™ll fine-tune every detail to maximize efficiency.
  2. Employee Crescendo: Imagine coaching a talented ensemble. Youโ€™ll onboard new team members, conduct second interviews, and orchestrate their trainingโ€”from day one to the sweet 90-day mark.
  3. Sales Crescendo: Your baton also directs sales efforts. Youโ€™ll analyze trends, motivate the team, and ensure our โ€œbottom-lineโ€ profits hit all the high notes.
  4. Customer Serenade: When a customer hits a sour note, youโ€™ll step in. Resolving issues, maintaining exceptional service, and ensuring our stores sing with customer care.
  5. Emergency Encore: In call-out situations, youโ€™ll be the first responderโ€”ensuring store coverage and keeping the show running smoothly.

Desired Characteristics (Your Solo Performance)

  • Leadership Virtuoso: You set the tempo. Your leadership skills inspire others, and you embody uniform compliance and hygiene standards (because even conductors need to look sharp).
  • Creative Composer: Your analytical mind composes innovative solutions. Youโ€™re the Mozart of conceiving and implementing ideas.
  • Operational Virtuosity: Youโ€™ve mastered the art of inventory management, front-end operations, and office wizardry. Multitasking? Youโ€™ve got this.
  • Customer Service Sonata: Providing โ€œworld-classโ€ service is your forte. Customers leave humming your tune.
  • Upbeat Overture: Your positive demeanor and sales-oriented personality light up the room. Encore, please!
  • Steady Rhythm: Your stable employment history keeps the beat steady.

Your Encore Performance (Primary Responsibilities)

  • Operational Baton: Conduct the symphony of store management, ensuring all notes are played flawlessly.
  • Training Crescendo: Train employees on procedures, policies, and the 30/90-day training log. Your teaching skills shine.
  • General Managerโ€™s Solo: Step in for the GM, supervising daily tasks, scheduling, and employee assignments.
  • Recruitment Sonata: Recruit, train, and coach associates. Their knowledge will hit all the high notes.
  • Logistical Overture: Ensure supplies arrive on cue, respond to customer concerns, and keep communication channels open.
  • Revenue Finale: Boost sales, handle cash, and interpret trends. Your financial acumen is pitch-perfect.
  • Travel: Reliable transportation is essential for daily travel between store locationsโ€”from Montgomery County to Washington, DCย 
Training Notes (Your Learning Score)
  1. Certified Operator Training: Youโ€™ll complete this foundational courseโ€”a backstage pass to understanding our operations.
  2. Print Services Training: Master the art of printing. From brochures to business cards, youโ€™ll be the print virtuoso.
  3. Maryland & DC Notary Commission: Your signature will carry weight. Become a notary, adding another instrument to your repertoire.
  4. Training Logs: Keep these in harmony. The 30-day, 90-day, 6-month, and 1-year logsโ€”each a movement in your development symphony.
  5. Learning Center WBTs: Our online workshopsโ€”your chance to fine-tune your skills. Stay current, stay sharp.