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Service Center Manager Jobs in Connecticut (NOW HIRING)

The UPS Store #0171

Center Manager

Milford, CT · On-site

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

The UPS Store #0171

Center Manager

Milford, CT

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

The UPS Store #0171

Center Manager

Milford, CT · On-site

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

The UPS Store #0171

Center Manager

Milford, CT

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

The UPS Store #0171

Center Manager

Milford, CT · On-site

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

European Wax Center

CENTER MANAGER

Branford, CT · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

European Wax Center

CENTER MANAGER

Southington, CT · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

European Wax Center

CENTER MANAGER

Danbury, CT

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

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All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Connecticut

Service Center Manager information

See Connecticut salary details

$20K

$75.2K

$134.1K

How much do service center manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service center manager in Connecticut is $75,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,400.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What cities in Connecticut are hiring for Service Center Manager jobs?

Cities in Connecticut with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Connecticut as of August 2026, with employment types broken down into 75% Full Time, 8% Part Time, and 17% Temporary. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $75,241 per year, or $36.2 per hour.

Center Manager

The UPS Store #0171

Milford, CT • On-site

Part-time

Re-posted 25 days ago

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead." He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
  • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Schedules work assignments and facilitates weekly or monthly staff meetings
  • Monitors, evaluates and maximizes customer service delivery and customer satisfaction
  • Develops and implements the store marketing program
  • Manages Center financials and prepares/provides reporting
  • Manages inventory
  • Reviews daily employee timesheets and submits for payroll processing
  • Oversees Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS
  • Advanced education degree, coursework, or tech school desired
  • Previous store management experience required, including personnel and financial management experience
  • Previous - The UPS Store experience preferred
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Bona fide management/leadership skills
  • Willing to accept full accountability for Center operations

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