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Service Center Inbound Calls Jobs in Rohnert Park, CA

John Owens Services

CSR - Call Center

Petaluma, CA · On-site

$20 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and to outbound a minimum of 20-30 calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience ...

John Owens Services

CSR - Call Center

Petaluma, CA · On-site

Expectations for inbound calls is minimum 20-30 calls and to outbound a minimum of 20-30 calls. (Will vary daily) What Were Looking For * Previous customer service or call center experience preferred

Duckhorn Wine Company

Member Services Specialist

Napa, CA · On-site

$24 - $26.50/hr

... and Customer Service (75%) * Serve as main point person for all DTC inbound calls and emails ... Support Visitor Center teams with information regarding customer will-call and shipped orders.

Kastner Honda

BDC Manager

Napa, CA

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and ...

Kastner Honda

BDC Manager

Napa, CA

$5.9K/mo

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and ...

Lincare

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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Service Center Inbound Calls information

See Rohnert Park, CA salary details

$11

$18

$29

How much do service center inbound calls jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for service center inbound calls in Rohnert Park, CA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Rohnert Park, CA? For Service Center Inbound Calls jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Rohnert Park, CA look for? The top searched job categories for Service Center Inbound Calls jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Service Center Inbound Calls jobs? Cities near Rohnert Park, CA with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you

CSR - Call Center

John Owens Services

Petaluma, CA • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.


We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.


What You’ll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer’s needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and to outbound a minimum of 20-30 calls. (Will vary daily)


What We’re Looking For

  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment


Schedule & Compensation 

  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth


If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.