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Service Center Inbound Calls Jobs in Rohnert Park, CA

Petaluma Health Center

Call Center Agent

Petaluma, CA · On-site

$23.50/hr

Call Center Agent delivers exceptional patient customer service through all channels of support over the phone. Call Center Agent is responsible for promptly answering calls, scheduling appointments ...

Grand Pacific Resorts

Front Desk Agent- PT- RIV

Napa, CA · On-site

$20 - $25/hr

Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Rohnert Park, CA

Service Center Inbound Calls information

See Rohnert Park, CA salary details

$11

$18

$29

How much do service center inbound calls jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for service center inbound calls in Rohnert Park, CA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.24 per hour, depending on experience, location, and employer.

What jobs make 5000 a week without a degree?

Jobs that can pay $5,000 a week without a degree typically include high-level sales roles, such as real estate agents or insurance brokers, and certain skilled trades like commercial electricians or HVAC technicians with experience. These positions often require strong sales skills, certifications, or extensive experience, and may involve commission-based pay or overtime.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What is an inbound call center job?

An inbound call center job involves handling incoming calls from customers seeking assistance, information, or support. Employees in this role typically use customer service skills, computer systems, and communication tools to address inquiries and resolve issues efficiently.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What job makes $10,000 a month without a degree?

A Service Center Inbound Calls representative typically does not earn $10,000 a month without specialized skills or experience. High earnings in customer service roles are uncommon without advanced expertise, certifications, or management responsibilities. Most roles with such income levels usually require significant experience, sales success, or supervisory duties.

Which call centers pay the most?

Service center inbound call jobs at companies that handle technical support, financial services, or specialized customer care tend to offer higher pay, especially for roles requiring technical skills or language proficiency. Salaries can also vary based on experience, location, and whether the position is remote or in-office, with some centers offering bonuses or incentives for performance.
What job categories do people searching Service Center Inbound Calls jobs in Rohnert Park, CA look for? The top searched job categories for Service Center Inbound Calls jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Service Center Inbound Calls jobs? Cities near Rohnert Park, CA with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Investment Representative (Bilingual Required)

Investment Representative (Bilingual Required)

Redwood Credit Union

Napa, CA

$39 - $52/hr

Full-time

Posted 24 days ago

Job description

Redwood Credit Union is seeking an Investment Representative who will be focused on virtual channels such as the Member Service Center [MSC], online communications, “house” accounts and other non-in-person channels, serve team members, Member-clients, and Member-prospects by assessing their financial goals, needs, and objectives and providing them with exceptional personalized service and investment products.
 
Key Responsibilities
o Identify and evaluate Member and team member needs for financial services, assess the objectives and goals of the individual, and develop an investment strategy to implement.
o Proactively market and support all aspects assigned.
o Identify and develop relationships with Wholesalers.
o Identify and develop relationships with assigned departments and/or teams.
o Keep current on investment products and services offered.
o Identify and refer Members requiring in-person or more complex services to the appropriate Advisors.
o Follow through on the service and sales goals set forth by the Investment Program.
o Provide regular feedback to the branch team members, identified credit union executives and sales managers regarding sales practices and business development initiatives.
o Provide excellent Member service.
o Periodically virtually meet with Members and/or clients to review and update needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative.
o Ensure inbound phone calls, orders/transactions, and service that requires licensing is completed.
o Provide basic financial planning for Members virtually, as needed.
o Address and solve business-related challenges as needed.
o Work with Managers to identify and leverage cross-sell opportunities.
o Support investment and credit union integration initiatives, e.g., deposit calling efforts, call nights, branch training, etc.
o Support all product and campaign launches.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
•  27th largest credit union in the U.S. and the largest financial institution based in the North Bay
•   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
•   Awarded a 5-Star Bauer Rating
•  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
•   Top Corporate Philanthropists (#24) - San Francisco Business Times
•   Voted Best Places to Work in the North Bay 20 years in a row
•   World-class Employee Engagement scores
•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•   Industry leading Net Promoter Scores across the U.S.
    
Minimum Qualification: Knowledge, Skills and Abilities
  • Must possess basic investment knowledge.
  • Ability to follow the rules and regulations set forth by the credit union, FINRA, SEC and the broker/dealer.
  • Exceptional service and sales skills, ability to independently utilize judgment, and make sound business decisions.
  • Ability to effectively communicate verbally and in writing, with strong presentation skills utilizing video and phone.
  • Ability to critically think, analyze situations, and solve problems.
  • Ability to distinguish and manage confidential information, materials, and conversations.
  • Ability to establish and maintain effective working relationships in a diverse environment.
  • Ability to operate a personal computer and software including word processing, email, and intra/internet.
Licenses and Certifications
  • FINRA Series 7 and Series 63 required. Ability to obtain a Series 66 or 65.
  • State Life and Health Insurances licenses required.
The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of one years’ financial industry experience. Previous experience working in credit union or community bank preferred.
 
Compensation: Base starting range: $39.00 to $52.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
•  Competitive medical, dental, and vision insurance, mental health offerings
•  Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
 
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org. To ensure fairness and consistency, we’re unable to respond to individual inquiries about application status.