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Service Center Inbound Calls Jobs in Baton Rouge, LA

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in Baton Rouge, LA or surrounding area ...

Ross Downing

Receptionist/Cashier (part time)

Gonzales, LA · On-site

$13 - $17.25/hr

Log and track inbound calls * Maintain call log data and performance to General Motors standards ... Customer service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Alphabe Insight

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

... service, answering inquiries, resolving concerns, and ensuring every interaction reflects our ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Ross Downing

Receptionist

Gonzales, LA · On-site

$13.50 - $17.75/hr

Log and track inbound calls * Maintain call log data and performance to General Motors standards ... Customer service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Ross Downing GMC of Gonzales, LLC

Receptionist

Gonzales, LA

$13 - $17.25/hr

Log and track inbound calls * Maintain Call log data and performance to General Motors Standards ... Customer Service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Ross Downing GMC of Gonzales, LLC

Receptionist

Gonzales, LA

$13 - $17.25/hr

Log and track inbound calls * Maintain Call log data and performance to General Motors Standards ... Customer Service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Ross Downing GMC of Gonzales, LLC

Receptionist

Gonzales, LA · On-site

$13 - $17.25/hr

Log and track inbound calls * Maintain Call log data and performance to General Motors Standards ... Customer Service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Ross Downing GMC of Gonzales, LLC

Receptionist

Gonzales, LA

$13 - $17.25/hr

Log and track inbound calls * Maintain Call log data and performance to General Motors Standards ... Customer Service background. * Strong communication skills. * Can readily adjust schedule, tasks ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

... service, answering inquiries, resolving concerns, and ensuring every interaction reflects our ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

... service, answering inquiries, resolving concerns, and ensuring every interaction reflects our ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA

... service, answering inquiries, resolving concerns, and ensuring every interaction reflects our ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

THE TAYLOR GROUP INC

Assistant Manager

Gonzales, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The service center receives calls from customers, dispatches a serviceperson on a "first come, first served" basis, deviating from this schedule when emergencies arise. Parts are sold over the ...

Graybar

Customer Service Representative

Baton Rouge, LA · On-site

$25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Take an active role in selling Graybar goods and services on inbound calls * Provide support on product selection and application * Coordinate customer service requests including order entry, pricing ...

Graybar

Customer Service Representative

Baton Rouge, LA

$25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Take an active role in selling Graybar goods and services on inbound calls * Provide support on product selection and application * Coordinate customer service requests including order entry, pricing ...

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Service Center Inbound Calls information

See Baton Rouge, LA salary details

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How much do service center inbound calls jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service center inbound calls in Baton Rouge, LA is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are popular job titles related to Service Center Inbound Calls jobs in Baton Rouge, LA?

For Service Center Inbound Calls jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Baton Rouge, LA look for?

The top searched job categories for Service Center Inbound Calls jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Service Center Inbound Calls jobs?

Cities near Baton Rouge, LA with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,092 per year, or $15.9 per hour.

Medicaid Call Center - Coordinator 1

University of New Orleans

Baton Rouge, LA • On-site

Other

Re-posted 13 days ago

Job description

Job Posting

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Job Summary

Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD).

Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.

Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers.

Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc.

May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.

Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed.

Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.

Helps identify any other resources needed by a member and assisting the member with access or contact information to same.

Participates in outreach efforts and emergency preparedness or response activities as directed.

Other tasks as assigned.

Qualifications Required:
  • Bachelor's Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
Desired:
  • Advanced degree.
  • Minimum 1 year professional experience with customer service and/or call centers.
  • Minimum 1 year professional experience with Medicaid programs, policy, and procedures.
  • Minimum 1 year professional experience with LaMEDS.
  • Relevant industry certifications.

Salary: 45-55k

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Apply