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Service Center Inbound Calls Jobs in Ohio (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve ...

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

... an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

Directs customer calls to the appropriate contact at multiple locations or escalates to adjuster or ... Inbound call center experience preferred. Skills & Knowledge * Knowledge of medical terminology

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

Directs customer calls to the appropriate contact at multiple locations or escalates to adjuster or ... Inbound call center experience preferred. Skills & Knowledge * Knowledge of medical terminology

Alphabe Insight

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Limitless East Marketing

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

Horizon Point Marketing

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding ... Provide accurate product and service information * Resolve customer concerns and escalate issues ...

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Service Center Inbound Calls information

See Ohio salary details

$9

$15

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How much do service center inbound calls jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for service center inbound calls in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What jobs make 5000 a week without a degree?

Jobs that can pay $5,000 a week without a degree typically include high-level sales roles, such as real estate agents or insurance brokers, and certain skilled trades like commercial electricians or HVAC technicians with experience. These positions often require strong sales skills, certifications, or extensive experience, and may involve commission-based pay or overtime.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What is an inbound call center job?

An inbound call center job involves handling incoming calls from customers seeking assistance, information, or support. Employees in this role typically use customer service skills, computer systems, and communication tools to address inquiries and resolve issues efficiently.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What job makes $10,000 a month without a degree?

A Service Center Inbound Calls representative typically does not earn $10,000 a month without specialized skills or experience. High earnings in customer service roles are uncommon without advanced expertise, certifications, or management responsibilities. Most roles with such income levels usually require significant experience, sales success, or supervisory duties.

Which call centers pay the most?

Service center inbound call jobs at companies that handle technical support, financial services, or specialized customer care tend to offer higher pay, especially for roles requiring technical skills or language proficiency. Salaries can also vary based on experience, location, and whether the position is remote or in-office, with some centers offering bonuses or incentives for performance.
What are popular job titles related to Service Center Inbound Calls jobs in Ohio? For Service Center Inbound Calls jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Ohio look for? The top searched job categories for Service Center Inbound Calls jobs in Ohio are:
What cities in Ohio are hiring for Service Center Inbound Calls jobs? Cities in Ohio with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Customer Service Representative (Inbound Calls)

Customer Service Representative (Inbound Calls)

Kimble

Dover, OH • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Kimble Companies rating

5.3

Company rating: 5.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

61st of 71 rated recycling and waste

Job description

The Customer Service Representative will be working in a high-volume inbound call solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Service Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Requirements for CSR:

  • High school diploma required or GED equivalent
  • Previous customer service experience in a high-volume inbound call center
  • Ability to type 45 WPM with a minimum of 92% accuracy preferred
  • Ability to multi-task
  • Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities and Duties:

  • Answer customer calls promptly and courteously utilizing custom procedure.
  • Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
  • Professional interaction with customers over the phone and face-to-face.
  • Work with other departments to resolve customer’s issues.
  • Log and record information into customer accounts using a computer.
  • Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
  • Process payments as necessary.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Other assigned duties from Manager.

Benefits

  • 401(k) retirement plan with match
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Employee assistance program (EAP)
  • Health care and dependent care spending accounts (FSA)
  • Life insurance and accidental death & dismemberment insurance.
  • Paid time off
  • Referral program
  • Employee Discount Program

Day Shift

Weekly day range: Monday to Friday | Rotating weekends

What Kimble Companies employees say

Pay

Benefits

Hours and flexibility

Workplace

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