ZipRecruiter

Log In

1

Service Center Inbound Calls Jobs in Springfield, OH

Gutter Guards Direct LLC

Administrative Specialist

Dayton, OH · On-site

$45K - $61K/yr

The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead ... Answer inbound calls in a timely, friendly and knowledgeable manner * Evaluate and handle calls ...

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

$50K - $60K/yr

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

$50K - $60K/yr

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Talent Haven HR

Call Center Agent

Dayton, OH

$14.50 - $19.25/hr

... customer service. This role is ideal for individuals who enjoy assisting customers, resolving ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Robert Half

Administrative Assistant

Dayton, OH · On-site

$18.05 - $20.90/hr

... handling inbound calls, responding to email correspondence, and directing questions to the ... service skills with the ability to interact professionally with students, faculty, and visitors ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$34K - $39K/yr

Handle inbound and outbound customer calls professionally and courteously. * Respond to customer ... Provide information about products, services, and company policies. * Resolve customer concerns ...

next page

Showing results 1-20

All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Springfield, OH

Service Center Inbound Calls information

See Springfield, OH salary details

$9

$14

$23

How much do service center inbound calls jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service center inbound calls in Springfield, OH is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Springfield, OH? For Service Center Inbound Calls jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Springfield, OH look for? The top searched job categories for Service Center Inbound Calls jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Service Center Inbound Calls jobs? Cities near Springfield, OH with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Customer Center Representative

Customer Center Representative

Five Star Home Services

Xenia, OH • On-site

$23/hr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Thank you for your interest in a career with Five Star Home Services!
Before you apply...
This is NOT a receptionist or front desk position.
This is a fast-paced call center role where you'll spend your day answering inbound calls, scheduling appointments, solving customer issues, and supporting our sales team.
We're looking for someone who already knows how to provide exceptional customer service over the phone.
If you have previous call center experience, dispatching experience, appointment scheduling, or a strong background in high-volume phone-based customer service, we'd love to talk to you.
If you've never worked in a call center but have consistently delivered outstanding customer service in another fast-paced environment, we encourage you to apply-but you should be confident handling multiple calls, multitasking, and communicating professionally all day.
Our customer service team is often the first impression customers have of our company. We take that responsibility seriously. We're looking for someone who is friendly, confident, organized, and thrives in a fast-paced environment.
What you'll do:
  • Answer a high volume of inbound customer calls
  • Schedule service appointments accurately and efficiently
  • Deliver an exceptional customer experience on every interaction
  • Support our sales and dispatch teams
  • Resolve customer concerns with professionalism and empathy
  • Accurately document every customer interaction
  • Learn our systems and continuously improve your performance

What we're looking for:
  • A Minimum of 1 year working in a call center, OR proven success in a high-volume customer service position
  • Excellent phone ettiquette and communication skills
  • Comfortable handling multiple calls while using several computer programs
  • Strong typing and computer skills
  • Reliable attendance and punctuality
  • Ability to remain calm and professional with upset customers
  • Strong attention to detail
  • Ability to learn quickly and adapt in a fast-paced environment

What Success Looks Like:
  • Build rapport quickly
  • Stay positive and organized during busy periods
  • Keep customers calm during stressful situations
  • Handle multiple tasks without sacrificing accuracy
  • Enjoy helping people while keeping appointments flowing efficiently

Schedule:
  • 40 hour work week
  • Weekend and Holiday hours offered on rotation

Pay and Benefits:
Starting pay: $17.25/hr + performance incentives
  • Career advancement opportunities
  • Paid time off
  • Company-paid holidays
  • Health benefits after eligibility period
  • Weekly pay

The pay range for this role is:
17.50 - 23 USD per hour (Dayton Market)

Apply