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Service Center Inbound Calls Jobs in Springfield, OH

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Handle inbound and outbound customer calls in a professional manner. * Provide accurate information ... Excellent customer service and interpersonal abilities. * Strong organizational and multitasking ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Handle inbound and outbound customer calls in a professional manner. * Provide accurate information ... Excellent customer service and interpersonal abilities. * Strong organizational and multitasking ...

greenpath, inc.

Client Advocate

Fairborn, OH · On-site

$15 - $17.57/hr

Answer high‑volume inbound calls from prospective clients (typically 80-100 calls per day-average ... Strong customer service skills, ideally in a fast‑paced environment. *Call center experience ...

Liberty Mutual

Remote Inside Sales Representative

Dayton, OH · On-site +1

$44K - $100K/yr

... Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive ... Job Details As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting ...

Clopay

Customer Service Representative -THD

Troy, OH · On-site

$14.75 - $20/hr

Responsibilities/Principal Duties: ¨ Answers inbound and places outbound calls in a call center ... Prior customer service experience, prior clerical or office experience, and Microsoft Office ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service center inbound calls in Springfield, OH is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
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Service Center Inbound Calls jobs near you

Inside Sales Representative - Steel Specialists Wanted for Steel Service Center

Benjamin Steel Company

Springfield, OH • On-site

$45K - $65K/yr

Full-time

Posted 20 days ago

Job description

BENJAMIN STEEL COMPANYJOB TITLE: Inside Sales RepresentativeSUPERVISED BY: Inside Sales Manager/Director of Branch OperationsBring Your Personality. Bring Your Skills. We'll Bring the Steel.Do you thrive in a fast-paced environment where customers need answers, forklifts are buzzing, and steel shapes somehow have 47 different names? Perfect. We're a Steel Service Center looking for an Inside Sales Representative who can quote formed steel, help customers figure out exactly what they need, and keep orders moving smoother than freshly cut plate.If you're great with customers, quick with numbers, and can stay upbeat even when someone asks for a 3-day lead time in... 3 hours, you'll fit right in!What You'll DoTake incoming calls, emails, and messages like the multitasking champion you areQuote pricing and delivery on stock lengths, cut, formed, and processed steel - accuracy is your superpowerBuild strong relationships with customers (bonus points if they laugh at your jokes)Help customers understand grades, gauges, shapes, and processing optionsEnter orders quickly and correctly, because nobody likes a wrong part numberWork with Account Managers and operations to keep orders on trackMake friendly outbound calls to grow relationships (no cold-calling torture here)Ensure orders ship correctly, on time, and in the right shape - literallyWhat You BringBusiness degree OR 8+ years of industrial inside sales experienceFamiliarity with steel or industrial products (or willingness to learn why A36 is not a highway exit)Strong math, communication, and organizational skillsAbility to juggle multiple requests without melting into a puddleA customer-first mindset and a sense of humor when the day gets busyAccountability for your wins-and your "well... that's one way to learn" momentsWhy You'll Love It HereSupportive team that works hardMeaningful impact - your work keeps manufacturers and fabricators movingStable industry + room to growA workplace where your personality is welcome and your effort genuinely mattersAPPLY TODAY!!