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Service Bdc Manager Jobs in Edison, NJ (NOW HIRING)

Raceway Nissan

Sales BDC Associate

Freehold, NJ · On-site

$650/wk

Sold appointment rate * CRM accuracy and follow-up completion * Overall contribution to dealership traffic and sales Qualifications * Previous automotive BDC, call center, customer service, or sales ...

Raceway Nissan

Sales BDC Associate

Freehold, NJ

$50K - $65K/yr

Sold appointment rate * CRM accuracy and follow-up completion * Overall contribution to dealership traffic and sales Qualifications * Previous automotive BDC, call center, customer service, or sales ...

Paul Miller Inc.

Sales BDC Coordinator

Parsippany, NJ · On-site

$15.92/hr

Are you passionate about customer service and looking for a fast-paced role where no two days are ... Track all interactions in our CRM with clear, consistent notes * Be a key player in a high-energy ...

Tasca Automotive Group

BDC Representative

North Bergen, NJ

$16.75 - $22.25/hr

Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. * Database Management: Maintain accurate and up-to ...

Tasca Automotive Group

BDC Representative

North Bergen, NJ

$16.75 - $22.25/hr

Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. * Database Management: Maintain accurate and up-to ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Edison, NJ

Service Bdc Manager information

See Edison, NJ salary details

$19.7K

$71.6K

$119.6K

How much do service bdc manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service bdc manager in Edison, NJ is $71,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Edison, NJ look for?

The top searched job categories for Service Bdc Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Service Bdc Manager jobs?

Cities near Edison, NJ with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,171 per year, or $33.7 per hour.

Automotive BDC Appointment Coordinator

OPEN ROAD AUTO GROUP

Manhattan, NY • On-site

$50K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Automotive BDC Appointment Coordinator

Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now

Drive Customer Connections. Build Relationships. Grow Your Career.

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.

As a BDC Appointment Coordinator, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

Responsibilities
  • Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
  • Schedule and confirm sales and service appointments.
  • Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
  • Build rapport and provide exceptional customer service with every interaction.
  • Accurately document all customer communications in the dealership CRM.
  • Coordinate with the sales and service teams to ensure a seamless customer experience.
  • Meet daily, weekly, and monthly appointment and performance goals.
  • Maintain a positive, professional, and customer-first attitude.
Qualifications
  • Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
  • Outstanding communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Comfortable using computers, CRM software, and Microsoft Office.
  • Positive attitude with a desire to learn and succeed.
  • Ability to work evenings and Saturdays as scheduled.
Why Join Open Road Automotive Group?
  • Competitive hourly pay plus performance bonuses
  • Comprehensive medical, dental, and vision benefits
  • Paid vacation and holidays
  • 401(k) with company match
  • Paid training and ongoing career development
  • Employee vehicle purchase program
  • Opportunities for advancement within one of the region's leading automotive groups
  • Professional, supportive, and team-oriented work environment

If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, apply today and become part of the Open Road Automotive Group team!

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