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Service Bdc Manager Jobs in Montclair, NJ (NOW HIRING)

Route 22 Honda

SERVICE BDC

Hillside, NJ

$15.25 - $20.25/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Route 22 Honda

SERVICE BDC

Hillside, NJ · On-site

$18 - $20/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Westchester Toyota

BDC Sales Consultant

Yonkers, NY

$15.50 - $20.75/hr

Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Westchester Toyota

BDC Sales Consultant

Yonkers, NY

$75K/yr

Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Fordham Toyota

BDC Sales Consultant

Bronx, NY · On-site

$15.75 - $21/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Tasca Automotive Group

BDC Manager

North Bergen, NJ · On-site

Key Responsibilities: - Manage and mentor BDC team members, including recruitment, training, and performance evaluation. - Set and achieve sales, customer service, and revenue targets. - Develop and ...

Tasca Automotive Group

BDC Manager

North Bergen, NJ · On-site

Key Responsibilities: - Manage and mentor BDC team members, including recruitment, training, and performance evaluation. - Set and achieve sales, customer service, and revenue targets. - Develop and ...

Fordham Toyota

BDC Sales Consultant

Bronx, NY · On-site

$50K - $75K/yr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Bomnin Automotive Group

Service BDC Agent

Nanuet, NY

$15.75 - $20.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Automotive Group

Service BDC Agent

Nanuet, NY · On-site

$15.75 - $20.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Paragon Acura

Customer Service Agent

Woodside, NY · On-site

$16 - $21.50/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Paragon Acura

Customer Service Agent

Woodside, NY · On-site

$16 - $21.50/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Paragon Acura

Customer Service Agent

Woodside, NY

$16 - $20/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Nanuet, NY · On-site

$15.75 - $20.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Montclair, NJ

Service Bdc Manager information

See Montclair, NJ salary details

$19.4K

$70.5K

$117.7K

How much do service bdc manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service bdc manager in Montclair, NJ is $70,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $87,100.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Montclair, NJ look for?

The top searched job categories for Service Bdc Manager jobs in Montclair, NJ are:

What cities near Montclair, NJ are hiring for Service Bdc Manager jobs?

Cities near Montclair, NJ with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you

SERVICE BDC

Route 22 Honda

Hillside, NJ

$15.25 - $20.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Description:
Automotive Customer Service BDC Consultant 
 If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments. 
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
Job Requirement:QUALIFICATIONS: 
• Bilingual (Spanish) 
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. 
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:
• Tremendous product & inventory 
• Ongoing company-wide training 
• Strong company reputation 
• Growth opportunities 
• Professional, enthusiastic & supportive working environment  When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!