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Service Bdc Manager Jobs in Edison, NJ (NOW HIRING)

Milea Auto Group

BDC REPRESENTATIVE

New York, NY · On-site

$45K - $75K/yr

The BDC Representative at Milea Auto Group will be responsible for effectively managing and ... Prior experience in customer service or sales related roles * Excellent communication and ...

Milea Auto Group

BDC REPRESENTATIVE

New York, NY · On-site

$45K - $75K/yr

The BDC Representative at Milea Auto Group will be responsible for effectively managing and ... Prior experience in customer service or sales related roles * Excellent communication and ...

OPEN ROAD AUTO GROUP

Automotive BDC Scheduler

Kenvil, NJ · On-site

$50K - $110K/yr

... dealership CRM. * Coordinate with the sales and service teams to ensure a seamless customer ... Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but ...

OPEN ROAD AUTO GROUP

Automotive BDC Scheduler

Kenvil, NJ · On-site

$50K - $110K/yr

... dealership CRM. * Coordinate with the sales and service teams to ensure a seamless customer ... Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Edison, NJ

Service Bdc Manager information

See Edison, NJ salary details

$19.7K

$71.6K

$119.6K

How much do service bdc manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service bdc manager in Edison, NJ is $71,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Edison, NJ look for?

The top searched job categories for Service Bdc Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Service Bdc Manager jobs?

Cities near Edison, NJ with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,171 per year, or $33.7 per hour.

Service BDC Coordinator

Paul Miller Inc.

West Caldwell, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Are you searching for long-term growth and development in your career? Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Toyota Team today!

What We Offer

  • Competitive Medical, Dental & Vision Insurance
  • Company Funded Life Insurance
  • Health & Wellness Program with Discounts
  • 401K & Roth with Employer Match
  • FSA for both Health and Dependent
  • Generous Paid Time Off (Vacation, Sick, and Holiday)
  • Short/Long Term Disability

Responsibilities:

  • Handle all incoming and outgoing phone calls and emails. 
  • Handle our customer contacts through e-leads, service, follow-up and lead generations.
  • Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
  • Answer customer internet inquires by both email and phone.
  • Schedule service appointments and reschedule no-show customers.
  • Produce large outbound call volume and notify customers of overdue services, recalls, etc.
  • Contact customers based on current marketing incentives.
  • Confirm upcoming service appointments.
  • Utilize CRM tools for logging and updating customer interactions.
  • Follow up in manner that results in the customer visiting the dealership.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
  • Interacting with customers as well as with all dealership departments.
  • HS Diploma / GED equivalent
  • Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists
  • Strong organizational skills, with the ability to effectively multi-task.
  • Must be reliable, dependable.
  • Outgoing personality, ability to influence customers to schedule appointments.
  • Extremely customer service oriented.
  • Excellent written and oral skills.
  • Previous experience in automotive industry
  • Valid Driver's License
  • Clear driving record
  • Must be willing to submit to a drug screening & background check

Apply