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Service Bdc Manager Jobs in Rhode Island (NOW HIRING)

Grieco Automotive Group

BDC Service

Johnston, RI · On-site

... our BDC (Business Development Center) department for both Sales and Service. Our Business ... Completes daily tasks set by the manager. * Explains fully product performance, application ...

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Rhode Island

Service Bdc Manager information

See Rhode Island salary details

$18.6K

$67.8K

$113.1K

How much do service bdc manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service bdc manager in Rhode Island is $67,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $83,700.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Rhode Island?

For Service Bdc Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Rhode Island look for?

The top searched job categories for Service Bdc Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Bdc Manager jobs?

Cities in Rhode Island with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $67,762 per year, or $32.6 per hour.

BDC/Internet Sales Representative

East Greenwich, RI

Flood Ford of East Greenwich
See more jobs at Flood Ford of East Greenwichexternal

$14.75 - $19.75/hr

Full-time

Medical, Dental, Retirement

Re-posted 14 days ago

Job description

Are you a driven, customer-focused individual with a passion for sales and communication? Flood Auto Group is looking for an enthusiastic and professional BDC (Business Development Center) / Internet Sales Representative to join our growing team!

What You'll Do:

  • Respond promptly to internet leads, phone calls, and online inquiries

  • Set appointments and follow up with potential customers

  • Provide exceptional customer service and build strong relationships

  • Collaborate with the sales team to ensure a smooth customer experience

  • Use CRM tools to track leads, update customer records, and manage follow-ups

What We’re Looking For:

  • Strong communication and organizational skills

  • Positive attitude and team-player mindset

  • Experience in customer service, retail, or call center a plus (automotive preferred but not required)

  • Comfortable with phone, email, and online communication platforms

  • Self-motivated and goal-oriented

Why Join Us?

  • Competitive pay (base + bonus opportunities)

  • Full-time position with benefits (medical, dental, 401k, and more)

  • Professional training and career development

  • Work with a respected, top-performing Ford dealership

  • Friendly and supportive team environment

  • Heathcare
  • 401k

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