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Service Bdc Manager Jobs in Massachusetts (NOW HIRING)

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Route 24 Auto Group

BDC Service Agent

Dartmouth, MA · On-site

$15.25 - $20.25/hr

BDC Manager/Director FLSA Status: Non-Exempt 24 Auto Group is in search of an Automotive Service BDC Agent to join our dealership family. $60,000 to $90,000 a yeaar Position Summary: The BDC Service ...

Ocean Honda of Hanover

BDC Manager

Weymouth, MA

$18 - $25/hr

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors team which handles most follow-up, all ...

Ocean Honda of Hanover

BDC Manager

Weymouth, MA

$18 - $25/hr

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors team which handles most follow-up, all ...

TommyCar Auto Group

Service BDC

Hadley, MA · On-site

$17/hr

The Service BDC Coordinator is responsible for managing customer communication, scheduling service appointments, and maintaining consistent follow-up with customers to help maximize service ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA · On-site

$16.50 - $18/hr

Service BDC Clerk** **Job Overview:** We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA · On-site

$15.25 - $20.50/hr

Service BDC Clerk Job Overview: We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA

$17/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA · On-site

$17/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Massachusetts

Service Bdc Manager information

See Massachusetts salary details

$20.8K

$75.6K

$126.1K

How much do service bdc manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service bdc manager in Massachusetts is $75,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $93,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Massachusetts?

For Service Bdc Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Massachusetts look for?

The top searched job categories for Service Bdc Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Service Bdc Manager jobs?

Cities in Massachusetts with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,568 per year, or $36.3 per hour.

Service BDC Supervisor

Worcester, MA • On-site

Harr Motor Group
Automobile Dealers • 11 - 50 employees
Learn more about Harr Motor Groupexternal

$60/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 2 days ago

Job description

Join Our Team as a Service BDC Supervisor!

Position: The Service BDC Supervisor is a leadership support role responsible for assisting in the daily operations of our high-volume Service Business Development Center team. Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to support a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.

Why Work For Harr?
  • 40-hour work week
  • Stable family-owned business
  • 2 weeks paid vacation to start
  • Childcare reimbursement
  • College scholarship for employees' children
  • Medical/Dental/401(k) benefits
  • Paid training
  • Compensation: Hourly + Monthly Bonus ($60+ annually)
Key Responsibilities
  • Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
  • Set, communicate, and enforce daily agent goals to drive consistent team performance
  • Train and mentor agents on best practices, word tracks, and outreach strategies
  • Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
  • Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments
What We're Looking For
  • Prior experience in a BDC supervisory, team lead, or service coordination role preferred
  • Strong leadership, coaching, and team accountability skills
  • Excellent verbal and written communication abilities
  • Highly organized with the ability to manage multiple priorities and people simultaneously
  • Confident decision-maker who can problem-solve in a fast-paced environment
  • Proficiency in CRM platforms
  • Knowledge of Toyota and/or CDJR service operations a plus
  • Able to collaborate with Service and Parts managers
  • Direct report to BDC Director
About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
 

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